Nuffield Health Fitness & Wellbeing Gym cambridge

The gym is only OK. It's best suited to pensioners (who seem to be in majority at this gym) because they can use it off peak. The rest of the time the gym is absolutely rammed. I was rarely able to book the only class I was interested in (pilates) even though I tried to book it at 7:00 when the booking opens. All the classes are so full you have to be careful not to kick someone accidentally. Zumba was the worst. The pool is very cold - I've seen the swimming instructor wear a neoprene suit. When I emailed them about this, their answer was that the temperature is optimal for "active swimming". Presumably that means swimming lengths, but if you're there supervising small children or are disabled and unable to move around much to keep warm you'll be freezing after 20 minutes. The pool is tiny and would be perfect to families, but never mind. The trainers and instructors are all good and friendly, however the same cannot be said about half of the customer service/reception staff. Uninterested, bored of customers, rude. What really put me off this gym (Cambridge) for life is their really nasty attitude when you want to cancel the membership. In my case they aggressively disputed their own HQ cancellation instructions. I really did not expect this from Nuffield Health's branch, as I have always had a great experience with their corporate customer services. I was only going to take a break until next year, but after the way I was treated I am never coming back. Tip: Read the negative reviews (including the ones on Facebook) for a fuller picture before committing. I would visit the gym at the time you intend to visit regularly to get the feel for how busy it it is before you commit.

Best place ever , I highly recommended. After a stresfull day this place is heaven.

Good Gym if a little small, no problem at all with the facilities or staff. The cancellation procedure however is a joke. I felt like Chandler and Ross trying to cancel my subscription. You can't do it over the phone or through your bank or through any website. Giving advanced notice and cancelling in person is not acceptable for any modern service, I could close bank accounts and mortgages easier than cancelling my gym subscription.

Asked at reception about prices.....they didnt know or are not told prices despite me telling them i am in a rush.....you have sit down and discuss blah blah....sorry i didnt come gere to sit down and discuss your secretive prices.....lost me as aclient....just joined DW SPORTS around the corner....1 call told me prices......very good.......NUFFIELD FIX UP ....NOT JOINING THE CIA....ITS A GYM....

I used to really like this gym, but after their recent renovation I felt that it wasn’t as good any more. One of my main problems was that they initially removed the mats from the main room, so that you had to go and do mat work on the pool balcony which is hot and humid. Eventually they managed to move some equipment in order to fit some mats back in the main room, but it was a squash and definitely not as good as the old mat arrangement. Also the equipment provider changed, and IMHO the equipment is okay but is not as great as before. One machine that I have to use for my shoulder rehab had 2.5 kg increments, which is perfect for strengthening, but now the new version has 7kg increments, and I'd injure myself if I had to jump 7kg! Interestingly a friend said something to me that I’d thought myself, in that they now appear (at least to us) to be trying to attract a younger crowd (we’re both 47). So I’ve moved to David Lloyd, which is more expensive but does have a dedicated mat room and a lot more cardio equipment.

On the contract, they clearly say they have an honest cancellation rule. That basically means that If a member moves from the city or have a medical report, they can easily cancel the membership. However, when you had a medical report and tried to cancel it, they stopped the communication and always forwarded you to another one. Nevertheless, it was effortless to become a member. I had hand surgery and tried to cancel my membership but could not reach anyone to help me. Just they stopped communication. The exciting thing is that I paid 11 months by direct debit—all the communication play for just one monthly membership fee. Now I sit in my house and cry for this honesty. How honest people live in Cambridge and work at Nuffield Health Moral Centre!

Increased membership fee with reduced quality and quantity of services. The staff ignored members' complains. Giving excuses. Not taking members' opinions seriously. I kept giving comments and opinions for years but nothing have changed or improved. Variety of classes are greatly reduced. Towels not available. Declining business.

The swimsuit dryer in the men's changing room has been broken for half a year. It's very disappointing that they can't fix it or buy a new one.

Worst Experience. Poor responses. Last week it was told that the sauna would close at 2pm for daily cleaning. But today the sauna was closed in the early morning instead. Not even a notice note in the lobby to inform the members. After that, everyone returned to the sauna. But the sauna was only 60 degrees. I had been sitting in the sauna for half an hour already but temperature did not rise up a bit. Everybody left. The gym has stopped towel supply too? The cleaning time is so variable, but the most disappointing part is no staff put a notice at the lobby area. No responsibility. Nuffield is wasting its members time. Together with the reduced varieties of classes, what do the members got as return? Increased membership with reduced and poor quality service.

Thank you Leoni for your help today! from Cheryl in Blackpool but soon to return to Cambridge