I just had a bad experience with them recently. They were closed for months because of the pandemic
I just had a bad experience with them recently. They were closed for months because of the pandemic and subscription was suspended. Then on 5th of August they charged me with the monthly payment. They did not send any notification about re-opening and welcoming me back. Neither prior, nor after taking my money. I made a complaint and ask for cancelling membership and direct debit. They told me that could only happen from 1st of October. I told them that was ridiculous and that I have cancelled direct debit already. I saw them taking the monthly fee on 6th of August, while they must have been open for days by then. Anyway, no answer since then.