Novoferm UK luton

I will write a proper review, ABOUT THE DOORS. As a garage door installer, I have been buying Novoferm doors for some time now. Every door has been easy to install and has been delivered on time, clean and with no missing parts. The ordering process is easy and the sales team are friendly each time I phone. I also get the same friendly delivery driver and he also let's me know what time he'll be with me the day before. I use Novoferm as their door are good looking with good security features and are priced just right.

I feel it is important to let you know that the custom made , insulated side hinged door supplied recently is a quality product. The frame, bolts and fittings are all of good quality and it was very easy to fit as the bolts retract into the frame. Thank you Novoferm for swiftly manufacturing this door for me after having been let down by another manufacturer

It took two and a half months for the door to arrive. It was the wrong size and parts were missing, so I had to wait another three weeks for a replacement. Would not recommend.

Brilliant solid garage door. Delivery driver was really helpful.

Great quality German product. Great customer service. The staff are a credit and pleasure to deal with.

Very poor quality finish, the mahogany wood grain finish is peeling off and blistering. They claim to be the best in Europe which was why I chose them but they are rubbish.

They unloaded my truck very quickly

Stay away from Novoferm. Their Their Terms and conditions are designed to benefit them. Their 10 warranty on the ‘safe and reliable operation’ of their garage doors is ONLY on the condition you carry out expensive annual services by the company that installed them for you. If you don’t have this done you are only covered for 5 years for manufacturing defects, 3 years for the control unit and 2 years for the remote control units. NO warranty is provided for wear and tear which is down to them to benchmark and gauge. This caused us a major problem with Novoferm due to a concealed bearing failure that broke the end stops that support part of the axle. This mechanical failure caused to door to go out of alignment. The garage door is 6 years old and hardly used (maybe 3 times a week) as it contains gardening equipment. We were very disappointed to be told by both 1st Choice (based in Kent) and Novoferm that the failed part; inaccessible inside a metal fascia box that had nothing to do with us, we would still have to pay over £300 for someone to come out and fix it. The point is that bearings are not serviceable parts. When they fail they fail, so even if we had an annual service in place it would not have prevented this part from failing. We made this point to Novoferm but Ash Whitlock (head of warranty) and his female superior couldn’t care one bit. This is an amoral company. They didn’t even try and come up with an amicable solution, given that all our valuables inside were (and still are) unprotected from the elements or from being stolen. Our point was that the bearing is a part made, supplied and installed by the manufacturer. Its failure had nothing to do over use or anything to do with us. So if parts like this fail they should be replaced by them, not the end user. On the other hand Novoferm might send someone out for you IF you pay them more money (upfront at the time of installation) for irrelevant annual health checks. This is wrong and quite likely an infringement of consumers’ rights. In summary a total con of a company with no consideration for anyone other than themselves and their precious financial bottom line. Avoid Novoferm at all costs, there are plenty of better choices out there.

I am now on Garage Door Number FIVE, all five have had rubbing issues as per pictures, Novoferm have replaced the doors under warranty but the replacement door have the same issues. Basically not fit for purpose! Shame I have to give any stars as they are not warranted.

Shame I have to give any stars as they are not deserved! Five doors later and still have the rubbing problems, latest door fitted 14 weeks ago! No reply from Novoferm or fitting company!