Nicholas Wylde Goldsmith Ltd bristol

Great service all round, and staff going above and beyond to help. So many thanks for organising a quick ring resizing, and then valuation a few weeks later. Competitive prices and lots of knowledge. Would definitely recommend.

Wonderful customer service! I needed my engagement ring resized in hurry before an international flight and the lovely team were very obliging at short notice. They did an excellent job and the ring was the perfect size and back on my finger within an hour! Thank you.

This is customer service at its best. My wife sadly lost her engagement ring and with incredibly patient help and expertise from Brano, Nicholas Wylde Clifton were able to produce a nearly perfect match, with beautiful gems. I wholeheartedly recommend the company. They put the customer first and provide the best possible advice..

We had an amazing experience purchasing our engagement ring at Nicholas Wylde Goldsmith Ltd in Bristol. We were served by Rachael who was so lovely, helpful and professional, and made the whole experience so easy and enjoyable. All of the staff were very friendly and we are so happy with the beautiful, original ring.

Absolutely superb service from selection through to fitting. No pressure, just lots of support and advice. Exceptional.

Really impressed with the service we received at Wylde Jewellers. Excellent communication. Store assistant spent time discussing re-sizing of my engagement ring and suitable wedding ring options. Ring was re-sized in store within 1 week. Delighted with the result. Friendly and approcable. Parking available on request.

Super friendly and helpful, went out their way to accommodate my needs. Would heartily recommend

This is a learning experience for Wylde Jewelers, and one I hope that take to heart to avoid similar reviews like this in the future. We were recommended to this jeweler because we were told they did custom work, to specification. We needed a ring resized but were unwilling to have it rhodium dipped, as the ring was an heirloom gift from a close family friend and had a patina on it from daily wear for over 40 years, and the environmental cost of the chemicals used in the rhodium-dipping process. Wylde jewelers was recommended as a jeweler that takes their customers requests seriously, and we were told when we dropped off the ring that they would resize the ring without dipping it. On the work order was written in big bold letters, “NO RHODIUM”. So we were adequately shocked when we arrived to pick up the ring to find it had been summarily dipped. Gone was the soul of a gorgeous antique ring that had been worn for decades by a family, and it was replaced by a soulless bit of tat that you could find in any shop, anywhere in England; unnecessarily shiny, showy, and completely the opposite of what the ring represented to us as a couple. If that had been all, the worst might have been avoided, but to add insult to injury, the way it was handled made everything infinitely worse. Obviously, my fiancé was crushed, completely crestfallen. She reasonably felt that the ring had been ruined, and an imposter was put in its place. The insult to the injury came through the manager of the store, who handled returning the ring. Seemingly oblivious to my fiancés deep frustration, he apathetically offered to have the rhodium removed. He didn’t see to console my partner, or own the responsibility of the ring not being changed to specification. His main remark was, “Oh, yes, it does say ‘no rhodium’ on the ticket. Sorry about that.” I didn’t expect him to bend himself into a pretzel, but a customer of his store was in obvious distress over his store’s performance (or lack thereof) and just blindly chugged ahead. Removing the rhodium would not replace decades of loving wear, it would merely create another ring unlike the original, and he seemed to have no conceptualization of this simple, yet obvious fact. My partner had to leave the store entirely, and immediately burst into tears on the sidewalk outside. We got coffee to calm her down, and I ended up retrieving the ring myself and speaking with the manager, who, to his credit did apologize for the way it had been handled. However, there were so many failures of customer service before he ever handled the ring, it does make me wonder at Wylde Jewelers’ entire process. Why was there not special marking or attention made to the fact that the ring would be handled differently from most sizing, where rhodium dipping is just assumed? How did the shop who handled the ring perform a procedure that was boldly outlined as off limits? When the store got it back, why was the ring not checked to make sure it was completed to specification BEFORE we picked it up? If Wylde had done any of these processes, which in my mind are basic, minimal customer service, the dipping might not have taken place, and if it had, they might have given us a heads up before arriving at the store to give us time to process the information instead of seeing the obvious error in the moment it was handed over. I would not recommend Wylde Jewelers to anyone I know, and I will not be returning myself after this interaction. This interaction has completely destroyed my trust in their ability to care for my jewelry as if it was their own, which should be the only way they do business. It obviously is not, and their processes are insensitively lacking. You’re not just dealing with bits of metal and stone, you’re handling peoples past, present, and futures. Shame on you for failing to realize that yourselves. Attached are photos to show the original glow of the ring, versus the gross commercial shine it’s been given after being dipped.

I wanted a gold wedding band resized smaller, goldsmith on site and shop provides off street parking, which is essential in Clifton village. Service was excellent from the staff and even gave me back the piece of gold which was cut from my wedding ring. Excellent service and at a good price.

Amazing experience, Jo is an absolute diamond.