The receptionist on the phone was not at a brilliant professional standard. She had a strong Indian/Pakistani accent (not sure which), and the information she gave was a bit all over the place, repeated key information. She had trouble taking the information from me, lots of requests for repeats, and then called me ‘Mr....(my first name)’ as might be common in India. Finally, I was texted with my name spelt completely wrong, even though it was clarified over the phone. Basically, she did not come across as someone who spoke English as their primary language, and therefore I don’t think she is suitable as a receptionist. She was pleasant however, and this review is not meant in a racist way - just that in receptionist positions where there is lots of contact with customers, having someone who has mastered the English language is best.