Naumi Hotel Singapore – lake district

Unforgettable experience. Lived 2 months in this nice boutique hotel during Covid 19. Grateful for the friendly and helpful staff. They made my stay safe and pleasant.

Beautiful boutique hotel with cool design features and a touch of luxury. Well located in the city next to several good restaurants and shopping. Our room was really nice and I simply can't say anything negative about it. The cleaning service was also really good. The breakfast is good and omelettes can be ordered. The staff in the lobby are very helpful and welcoming. The roof top pool is beautiful and really nice to have on warm days. The reason I'm not giving it 5 star is the less good service by the roof top pool. Was the same guy working there for our whole stay. He is giving me the impression that he simply doesn't feel like serving drinks or anything to guests. He even has earphones some times behind the bar and "acts" busy. He is nice but seems like he would prefer doing something else.

Great pool and location. Rooms pretty average and pretty small.

Excellent location across the street from the Raffles Hotel. Rooms are on the small side but well appointed, and the entire building has a fun and quirky vibe. The rooftop pool has a fantastic view and wasn’t busy most days!

Spotted a street art while walking to bras basah complex

Hotel was adequately spacious for two people. Allowed up to 5 guests which was good for a small gathering. Room was not the cleanest with dust on plenty of furniture but toiletries were provided. Toilet and shower were a little cramped. Bed was comfortable and the lighting in the room was good. However, we encountered a lot of problems using the TV which was constantly glitching. Eventually gave up and used our own phones instead. Coffee and tea provided was okay but not amazing. Check in was fast when we reached at 3:30pm. Customer service was alright, but the line was at times “unavailable”. Overall, Naumi feels a little overpriced and underwhelming for the amount paid and quality expected. An alright stay but not amazing or highly memorable.

Unpleasant experience regarding the birthday celebration package offered and my stay at your hotel. The package was a disappointment as the birthday banner was no where in sight when we checked into the room. The birthday cake itself was also just a cake with neither a happy birthday message nor candles provided. I raised this to your front desk and all I got was a "we are sorry". There was no sign of urgency from the staff to provide the missing banner or candles at all. The customer service left a unpleasant taste to the start of our stay. On the 2nd day of our stay, there was intermittent drilling work outside our room which caused vibrations in our room. I tried to called the front desk for help but numerous calls were unanswered. This left me frustrated at the level of service provided by the hotel. Disappointed as a whole with the stay at your hotel. I don't think I will get any reaction since there was no reactions from your staff with regards to the above 2 situations. The lack of email reply to the making of arrangement for the birthday package also left a sour note as I have to call the hotel on the check in day to confirm if the package was being worked on before we check in. These events already gave me a sense of what your service standards are at which is no where near satisfactory.

Rayan went above and beyond to ensure our stay at the Naumi hotel was extraordinary. One of my best hotel experiences and I look forward to staying there again.

Amazing stay at Naomi Hotel! Front desk was very friendly and welcoming the moment we enter the hotel. Super convenient to go out places such as to town area! In overall, i enjoyed my stay with a wonderful service at Naomi Hotel!

My best hotel experience to date, and Naumi's service and hospitality puts many 5 star hotels to shame. From the start to the end of my stay, all the staff were warm and genuine in their service. A staff ushered us to the room and explained the facilities and amenities in detail, which was really a nice touch and a service pretty unheard of in other hotels. We were also gifted with bath accessories of their mascot at the end of the stay. As I was celebrating my birthday, they also made special effort to gift me a birthday cake, and went the extra mile with decorations for the room. I was truly touched at this sweet gesture. Facilities wise - the room was clean, well maintained and spacious. The rooftop infinity pool overlooking Singapore's skyline is a must visit. Location is also extremely convenient, as it is situated just behind Raffles Hotel and minutes to mrt stations. I will definitely return to Naumi when i have a chance. Naumi has set the bar high!