NatWest cambridge

Horrible customer service. Tellers and what I imagine is the manager very unhelpful. Brought a stamped bank statement as a proof of address in addition to two other letters with an address (states on the NatWest website that a bank statement is an acceptable document), the lady demanded a printed pdf statement from online banking (stamped statement from the bank is more credible and perfectly acceptable)

No comment

I went into this branch 3 times to arrange some matters in a period of 4 months. Once wanted to ask for some information and at the same time to set up a standing order and a direct debit. The direct debit never went through, they lost it completely. The standing order did not appear the system for 2 weeks. At an other time I wanted to make my account a joint account. We filled the 3 page detailed form and provided the necessary documents. It was told it will start to be arranged in days and appear in the systems soon, we will be notified. After 10 days I got inpatient and asked about the status in the branch. They remembered the paperwork processed but since it was a Saturday and the person able to trace it was away they promised a callback Monday or Tuesday. I got a call Thursday (more than 3 weeks after start) that my papers were misplaced but they found it and starting to make the joint account, it will take days. I told to forget about it, we had to solve the situation in an alternative way. So, they are unreliable, slow, I mean slooooow, I cannot emphasize enough how slow they are. They loose things and they misinform. The good thing is that they are kind and I had no loss because of their inadequacy. Yet. I am thinking to move to a different bank.

Great customer service but this branch is looking like it's well overdue a refurb !!!! Run down to the max I expect this to be rectified soon !

Personnel très sympa. Ils ont échangé nos billets périmés ce qui nous a aidés.

Excellent service,fast & efficient. It's easy to write when we have bad experience but today Gemma & team in the office for super professional & helpful. Also best €=£ rate of high street.

You are very much disturbing them if you go in and want to be a customer. Use another branch or another Bank.