My Bus glasgow

Hi there its a good service but the only thing is that when you try to phone for a booking it's impossible to get through. For example, I phoned today for my usual Wednesday block booking I called 24 times in an hour and still no response from them so I'll have to try again tomorrow morning but if I get through they won't be able to get the times I need cause it needs to be after 2 o'clock tomorrow afternoon for advanced bookings that I've had for the last few months without any problems but for some reason I have not been able to get through and if I don't get any times. It will cost me £6 50 down and same back home as I'm disabled and it's to get me to the STROKE CLUB I DON'T REALLY HAVE ANY SPARE MONEY FOR TAXI SERVICE. SO I'M GOING TO BE STUCK IN THE HOUSE AGAIN YOU NEED TO PUT MORE PEOPLE IN THE BOOKING OFFICE FOR WHEN ITS BUSY ON THE PHONES. DON'T KNOW HOW I CAN'T GET A TIME AS THE BUS RUNS EMP MOST DAYS. SO SOMEBODY'S NAW DOING THIER JOB PROBABLY. LOOK FORWARD TO HEARING FROM YOU SOON. MY EMAIL IS REDEMPSTER@GMAIL.COM TICKET NUMBER 576645.

I am disabled having had a stroke band now have poor mobility Ann sight affected as stroke affecte optic nerve I am totally dependent on this service for appointments however more and more I call up and can only beget journey one way!!!!!! So I’m disabled. My bus can drop me off st dentist but not bring me home ...... do I magic myself home honestly

I have nothing but praise for the ladies and men who work in booking office they are always kind and helpful

This is the worst service I have ever used. Each week we are put off. If we phone on a Monday to book for a Sunday we are told to phone back another time. When we do, we are told we will get a call back. I only use this service on a Sunday and in the course of a month, I am lucky to get 1 trip. The people in the office are rude. No I don't phone them my husband does. When the bus turns up to take us, I am often only one of two passengers. I just want to know how it is that this service is only available to me for one Sunday each month. While my friend gets her service every week and in between times too. The drivers are great. I wish another bus organisation would take your company over. You need to start serving the community better. Paisley

Excellent service - drivers are very kind indeed helping on and off the bus and with the shopping.

The Office staff are great particularly Diane and they are always so helpful and accommodating. The Bus drivers are so cheery and helpful. Bear in mind it’s a free service and we should be greatfull. They have helped me immensely by helping me integrate back into society after this awful Pandemic which is still on going. I will be forever grateful for the wonderful job that they are all doing. Thank you x

Absolutely brilliant service, drivers are so helpful, made such a difference to me during this difficult time