MTM Property Services Ltd brighton

Dan made letting our property stress free and easy. He made sure he kept us up to date with viewings which helped us to relax about it all. He also took enormous time and trouble to find out the detail about potential tenants and talked this through with us in a thoughtful and practical way. Once agreed, the paperwork was processed effortlessly and quickly. The handover went smoothly with both us and the tenants delighted with the process from beginning to end. We cannot thank Dan enough for his professionalism throughout, and highly recommend his services. Mrs RT

A lot of people give MTM a poor word-of-mouth reputation, but I rented with them for two years and had Toby Hamilton as my landlord and overall I am very happy with those two years. We had a good house, Toby was flexible with the tenants, and as long as you adhere to the contract and treat both the house and the landlord with respect, it will be returned. There are some high upfront costs when you first get the property, but that seems fairly typical of any letting agent in Brighton.

I first met Sydney Wilson from MTM Lettings when two other estate agent’s had not managed to rise to the challenge of renting my property out. Sydney came across very professional the first time I met him and was extremely confident that he could meet the challenge where others had failed, and to his word, this is exactly what he delivered within a couple of weeks. His professional manner and his consistent contact with me during the whole process was second to none, it was incredible to see such a young man, with great professional confidence and impeccable service to his client really did exist!

Do NOT go with them unless you have all the time in the world to do their job for them. Just an example - our contract covered only a part of August but it didn't stay how much the rent for that month would be. We chased them (calling, emailing, even going in) from January to June. They always said they would send the details over but never did. We only got it after we went in and refused to leave for 2 hours. I'm not sure how to respond on Google reviews underneath so I'll do it here. Dear Stuart, no, I don't want to talk about this further as there's no point anymore. I've left Brighton, but even if I weren't, it would snow on the hills of Hell before I used MTM again to find a place. Nevertheless, that time we unfortunately had to come in. Once we were told that we would have the amount within the hour, we didn't, so we came back on the same day and refused to leave for 2 hours for our August rent to be calculated (which would be diffetent from the previous rent and thus would not be covered by the standing order you mention, but would instead be transferred manually). We were even told at one point to come back next week (it was a Friday) because calculating the rent was too confusing (!!!!) and it was the end of the week. We explained we would be abroad for the rest of the summer (it was mid-June), so we couldn't come in another day and only then we got the final amount to be paid. I understand you may not like people leaving negative reviews, but please don't imply I'm lying, as this only makes you look worse. Instead, ask for constructive feedback, follow through with it and people will leave more positive reviews.

My son rented a student property with this company along with 4 other students. When they moved in, the property was in a bad state, filthy carpets, disgusting bathroom with stained floors , bath and sink, overgrown garden, rotting decking and a pile of rubbish in the front garden, which the council complained about and the tenants had to pay to have it removed. Myself and another parent were appalled that a property could be let in this state,so we took photos when the students moved in. The boiler didn’t work and the window in my sons bedroom wouldn’t close. This property had supposedly been professionally cleaned after the last tenants moved out,however, property belonging to the previous tenants was found long after the new tenants moved in, so it hadn’t been cleaned that well. The tenants made numerous attempts to get the issues rectified , telephoning and e mailing regularly but it took 3 months to get these things sorted. This is in breech of the tenancy agreement. At the end of the tenancy, the students cleaned the property extensively,leaving it in a better condition than when they moved in. They shampooed the carpets, cleaned the kitchen and cooker and cut back the garden. However parts of the garden could not be reached due to the decking being unsafe to walk on. MTM decided to withhold a significant amount of the deposit , stating things like items in a cupboard that were there when the students moved in and the stains on the carpet, also there on taking up the tenancy. We challenged some of the items and were successful in getting some of the money back. As guarantor, I was keen to get adjudicators involved as I am certain more of the deposit would be given back, as we had plenty of evidence that showed the property was left in a better state than it was at the beginning of the tenancy. Unfortunately, the students wanted the money back ASAP as it was needed by them so they decided just to cut their losses and cut any ties with MTM. In our opinion MTM are an appalling company to deal with and I would urge any students looking for property to avoid them. The staff are rude , especially the lady we dealt with ,called Kayleigh and seem to only be on the side of landlords,not tenants. AVOID!

Have used MTM for a number of years now, they provide an excellent service and provide great customer care. Whenever small issues arise they react quickly and with diligence. I know that if I need any help or advice they are on the other end of the phone. Andrew in particular deserves great credit. Fee's are reasonable, but you do get what you are paying for. Good value.

Leon and his team have offered consistent professional service. As a landlady I have numerous questions and queries and the response is always immediate and informative. Nothing seems to be too much trouble, even at their very busy times. I feel confident having them there as a support and would recommend them to anyone. Karen