Mercedes-benz Brentford london

Used to be good once upon a time but unfortunately the customer service and quality of work including the turnaround have seriously fallen by the waist. Sorry but would advise that you look elsewhere. Try Slough Mercedes This is no reflection on the parts department which is across the road where the staff are very helpful.

A very bad experience. Booked my van in as the battery was not holding its charge, still under warranty i expected a replacement,not a hope in hell! Although i was pre warned by a friend who use to work as a mechanic for the commercial team and also had the battery tested prior, the management gave all sorts of excuses not to supply me a replacement,saying there was a leak and had to strip the whole van down to find it and then would have to change me for the test they had undertaken. I told the manager to replace the battery as i needed my van urgently they did this within 5 minutes and charged £330.35 Since the replacement the battery holds it charge and all is well, although they said it wouldn't. I have contacted Mercedes customer services and my solicitor who has advised and Mercedes response was" they have to take the word of the service department". Lastly I have taken over a business , employ 12 engineers​ and was seriously considering purchasing six Vito's and one sprinter, No chance off of a bunch of con men.

Always get what I need as a trade, and sometimes at a not so scary price.

Best commercial dealer for service, very helpful and knowledgeable especially gavin

Helpful and knowledgeable staff. Comfy waiting area and a really nice coffee machine that makes good coffee

After having been encouraged to get to a test drive on time due to subsequent appointments, I was kept waiting. Having had the test drive the salesman said he would call with details of a deal. I missed this call so called him back to find he was not available. The message left said he would call the next day but he simply did not. I'm not really sure they want to put much effort into selling used approved.

Great staff

Had my service done at MB Brentford. Booked it in online, with a collection and return of the vehicle. 24h before the service, the team rang me to confirm the appointment. On the day, I received a call 30 mins in advance of when the driver was due to pick up my car. Service was done impeccably, and I had my car back before 2pm. Overall great service from the contact team, the drivers and the service team. It's so refreshing to have a hassle free experience. Thank you! PS: the car came back squeaky clean too!

Warranty repair. Had to book a long time in advance and they took a day longer than they initially stated but otherwise a good service. Trying to book a service over the phone is nearly impossible, and the online form keeps crashing.

Throughout the whole buying process, Thiago was excellent to deal with, very professional and friendly. Extremely happy with the car also. Anastasia & Igor