After doing lots of Google research, I decided to try out massage here because the reviews have been
After doing lots of Google research, I decided to try out massage here because the reviews have been really great, and I love the location, how easy it is to book and how attentive the admin team is. However, I was quite disappointed with the massage. Although I did specify firm pressure at the start, the pressure was super light. I didn't feel comfortable asking for it to be more firm, especially because the therapist, although polite, appeared quite sad/upset, withdrawn and as if they didn't want to be there. When the massage finished they almost immediately rushed out of the room. I understand that we all have tougher days/days we don't feel very good, so I am willing to give this experience with the therapist the benefit of the doubt and provide a 2-star instead of 1-star rating, although my experience that day was more 1-star. I hope that they do, in time, find some happiness in their life and can feel better soon. I also provided 2-star instead of 1-star rating because of the great and attentive admin team, the ease of online booking, great location, lovely room and bathroom facilities. Update 27 June 2021: I have the right to stay anonymous, and do not have to delete my review simply because I wanted to stay anonymous. I don't want the therapist to be fired or to get upset at me for the review, so please respect my right to talk about my experience and provide feedback without being pressured to reveal who it is. Thank you.