The QUALITY of treatment service ULTIMATELY POOR & NO COMMUNICATION from manager upon email request. This Clinic has diverted from the importance of consumer's well-being to just a quantity for their finance transaction.
Booked with Giordan for 90min remedial massage this week 2022.I did NOT received the remedial massage treatment & definitely NOT 90 mins of service. Instead of performing remedial massage as booked, Giordan was ignorantly dismiss the acute presentation & instead focused on an ankle injury that occurred 20 years ago. A
Arrival to clinic with muscle tension, walk out the same ailment with the additional MENTAL FRUSTRATION that service treatment booked was not perform & until questioned about the fee, Giordan, originally wanted to charge me the FULL 90min fee when my presence there at the Clinic was less then 90 min with the ineffective treatment performed was less than 60mins.
The whole appointment was a WASTE OF TIME, MONEY & NO CLINICAL RESOLUTION & further resulted me with additional stress to sought an alternative clinic for a true remedial massage, which thankfully I did.
NEVER WILL GO BACK TO MELBOURNE COMBINED NATURAL THERAPIES & WILL NEVER RECOMMEND NOR ADVOCATE FOR OTHERS TO ATTEND.