Absolutely terrible experience.
The sales team were quick to convince me to work with them with several emails and phone calls, assuring me that I could get in touch with someone easily.
This couldn’t be further from the truth, I have been unable to get in touch with my contact on several occasions. I finally had to resort to sending multiple emails, calling her direct line, calling the sales persons line, calling switchboard and leaving voicemails. Only then did I receive a response.
Each document has been asked for separately over a series of weeks, rather than in a clear and concise format. This method of working is very chaotic. Both email and a portal are used to supply documents which is nonsensical, surely everything should be completed in one place?
My completion date was set for late November. It is now 6th December and I am still being harassed for documents. I have now been given a date of a week before Christmas. This is an extra FOUR WEEKS, not to mention the mortgage offer was supplied days ago and everything else has been in place.
I believe either increasing the number of staff, decreasing workload or further training may be of value, as employees are unable to stick to deadlines currently.