Marshall SEAT Cambridge cambridge

I asked to speak to someone from the service department about an issue I've been having with my Seat. I was asked to wait in the waiting area, so I did. For 45 minutes I somehow temporarily manifested the super power known as invisibility! The showroom was empty with one person at the service desk, from what I could tell was just reading through paperwork and then phoning customers. I only wanted to enquire about something, I can't believe how they think it is acceptable to leave someone waiting for so long with no sign of them wanting to speak to me. Really poor service, will not be going back if I have an issue, I'll find another Seat garage where they hopefully employ people who have some level of customer service and interpersonal skills.

We bought a slightly used car here, and have used their garage for a service and repairs. They are usually helpful, though slow to respond or follow up phone calls and sometimes need chasing up. The repair took three visits, when one or two should have sufficed, but that is partly the fault of SEATs own service processes. The times we have taken the car in have been painless, at least, with the nearby bus stop serving the city centre. In summary, no major flaws in any area of their services, but plenty of room for minor improvements.

We purchased a car in exchange for ours, very pleasant staff, answered all are questions, very helpful great coffee

Fantastic sales team, very helpful manager, second hand car purchased.

I went to get my car serviced, car came back not washed service light still on had to turn it off my self... and to find out as well that I don't get my seat roadside assistance as I did not book it on line everywhere else everytime you get it serviced it renews .. not with Seat so I could of saved 80 pound getting it done at a local garage. Seat have now got in touch, and rectified the problem and was very helpful on the matter and apologised so I have changed the star rating.

This is my first experience of using Marshall Seat - Cambridge service department. From the moment I booked vehicle in for a software update to collecting it at the end of the day was completely hassle free and a pleasant experience. Martin Hall in the service department dealt with my booking, I found him to be a very friendly and professional member of the Marshall team and he kept me up to date with the progress of my vehicle throughout the day. I had arranged for a loan car which again was all ready for me on my arrival. On collection of my vehicle he explained in detail everything to me and what work had been completed. I would not hesitate in contacting Martin again or Marshall Seat for my vehicle servicing requirements and repairs. Thank you :-)

A big thank you to Jack Evans who made my daughter's experience of buying a car, a very pleasant experience. Very friendly and had good knowledge. Thank you Jack and you are a great asset to Marshall SEAT! ( brought a 14 plate VW)

Good experience.....the staff spend a lot of time with you and at no point felt pressured to make a decision. Got a very good part ex on my current car against a new vehicle. The sales guy, (Chris), went through all the available options in regards to warranties and additional protection and probably exceeded his daily step count going backwards and forwards to the sales manager to come up with a killer deal. They are a big operation but it's nice to see that this doesn't seem to affect how they deal with potential customers.....seem happy to spend as long as it takes to make sure you get a vehicle and package that suits what you need. Absolutely no upsell or confusing options and, like I said, a realistic and generous p-ex on your vehicle. Based on that I'd recommend them.

Collected our new car today from Marshalls Cambridge. Chris Hills I can not express how helpful he has been from start to finish. Kept us updated as the car was delayed. Excellent experience. Thank you

His name keeps popping up but Chris was an absolute legend, Explained everything to my daughter during her purchase, and made sure she understood everything what was being said as it was her first big car purchase. Went above and beyond for us, need to give the guy a raise,