Marshall Land Rover Cambridge cambridge

When I had a problem with my 23 yr old P38, the guys at Marshall Land Rover couldn't have been any more helpful to get me going again. Sitting in their showroom for 10 minutes did make me want a new one though so I couldn't stay too long!

Worst customer service from Marshall Land Rover Cambridge. Dropped in to book a problem with my discovery and took it in several weeks later for the problem to be fixed, needed a new part so had to book it in again, went in six weeks later after speaking to dealership that they would have the part , dropped the car in for the third time and guess what the part hadn’t been ordered. The lady offered to keep it overnight but the last time I left my Range Rover at this dealership a mechanic took it home 90 miles round trip and parked it on a housing estate , the car was dirtier than I had left it and 1/4 tank of petrol missing . They were only found out by the cars tracker and admitted it was normal to take cars home. I was certainly not going to leave another car overnight for a fitter to drive home in so I walked out with no repair being done. Left two messages for them to contact me but with no response but that’s normal as I contacted them five times for a test drive in a new discovery and ended up going Miles to buy one from another dealership. Appalling service on countless occasions by this dealer. Marshall’s have all the local dealership’s and I just wished there was someone different nearer to use.

Stood around showroom wanting to talk to someone about a new car / waited for 30 mins - not one member of staff approached me / I couldn't find anyone to speak to. Ok its a Saturday and busy but come on LR... doesn't happen at BMW.

Damage our car , didn’t repair the faults and I’m still awaiting a reply to my email to the CEO , Absolutely joke

Only used their service department, always had a good experience

Great customer service from start to finish. Andrew and the team could not have been more helpful we were so pleased with our purchase and we will definitely return. It’s a pity they do not do a smaller range car otherwise i certainly would be looking for myself as well as the one we brought my husband. I would also like to mention how great and helpful Carrie was as well she went above and beyond would truly recommend Land Rover to anyone.

Great customer service from Jonathan. I took my car for service and MOT and everything went so smooth. Jonathan also helped me to check if my warranty could fix an issue on my car and booked me in once everything was sorted making everything so easy. Absolutely top class from him and Land Rover Cambridge. Keep up the good work guys.

Recently took my Evoque to Marshall Land Rover Cambridge for a repair. The service I received by Jonathan was excellent. Jonathan listened to my issues and relayed these to the right team members in order to get these resolved efficiently. Jonathan constantly kept me up to date with the progress and even stayed late in order to hand my car back to me. I have always received excellent customer service from the team at Marshall Land Rover Cambridge, however on this occasion I felt that Jonathan went that extra mile and is a real asset to the company. Thank you Jonathan.

Fantastic experience today taking my Discovery in for a service. Super helpful, quick and efficient. And massive thanks to Martin who went above and beyond sorting everything and making me feel like a valued customer.

Picked up our dream car, Range Rover Autobiography from Marshall’s in Cambridge & couldn’t be happier with the professional & friendly service we received from all staff. Tom Bolan who handled our purchase is particularly attentive & made us feel comfortable with the purchase itself & assured us of the ongoing service & support from himself and from Marshall’s. All in all a great experience & will be returning to them for future purchases.