Marshall Jaguar Cambridge cambridge

I've been trying to become a customer of Marshall Jaguar for the last two weeks. I used the email contact service as provided on their web site. No reply. I contacted their 'contact us' facility. Got a reply this time and was asked for further details. I gave these via email. I've had no reply in a week. Sent an follow-up email to the Franchise Director - no reply. I'm giving up now. What a complete shower. If I could give less than 1 star, I would.

Marshall Jaguar Cambridge supplied and have also serviced my car over the last few years. The team are all so friendly and helpful. I will defiantly be buying my replacement car from you. Keep up the great work!

Very good experience and excellent help from Harry.

Staff great and very knowledgeable, happy to leave us browsing, but keen to answer questions.

Called today with faulty air-con on our F-Pace. Jess was very helpful but Marshalls not. Car is in warranty but can't be seen for a week. Marshalls can't provide a loan vehicle or a collect and return service. Poor customer service for a premium product?? I certainly don't get treated like this when Vindis VW has our other car. Have been a Marshalls customer for 16 years and feel let down, such a shame.

Just bought a F-Pace from Jaguar Cambridge. Dealt with Oscar who has been brilliant start to finish, I got a fair price on my PX. The car was delivered to me over a 150 miles away and had a full tank of fuel, the driver took away my old car. The car looks absolutely stunning - very happy with service. Thanks again Oscar.

Kind greetings on arrival by the Receptionist and Salv, was great talking to you, you were informative and helpful in answering all my husbands questions. He definitely has made his mind up. Thank you for a great first impression representing Jaguar.

I've just had the misfortune to have a break down with my Jaguar. Fortunately it's under warranty. This is the first time that I've dealt with Marshall Jaguar Cambridge since 2017 after I had a very bad experience. This time I had no need to worry. I was looked after by Jonathan Giles in the service department. I cannot thank him enough for the great service that I receive. All work completed on time. 5 Stars indeed. Will be going back to Marshall in the future.

Had a good experience buying an F-Pace from Marshall Jaguar. I dealt primarily with Oscar who was very friendly and helpful, but everyone I spoke with there were also nice. Ridiculous that there is a £20k limit on the card machine, it meant I had to do multiple transactions and I was sat there worried that my card was going to be declined the whole time - that should be fixed.

Fancy building, fancy cars, poor customer service from the service department so far. They fail to answer the phone within what I would consider a reasonable time (I've tried repeatedly for over half an hour each time). They failed to identify & address a recurrent fault with my car.