Marshall BMW Salisbury salisbury

Excellent service from start to finish. Beautiful showroom, no high pressured sales tactics, friendly and approachable staff. Impressed. Difficult to find somewhere to park, had to use the slip road off the roundabout.

Called their service team on Monday 6th with no return call. Called again on Wednesday 8th and I was promised a call back. Called again on Saturday 11th explained the situation and STILL nobody called me back. Within that time frame however I had received multiple emails from their sales team trying to get me to book in to try the new 3 series. Why on earth would I buy a new one when you can’t even help me maintain the one I have? Will be shopping elsewhere.

Excellent service from Luke Carhart. We live in Scotland and got a far better deal from Marshall’s than what was on offer for the same car in several dealerships in Scotland. We also got a better trade in price too! Luke was very good to deal with and was extremely helpful at every stage. Marshall’s even comprised a met us part way up the country opposed to going all the way to Salisbury. We would definitely buy another car from them / Luke.

Fantastic service from Rob Brodie and the team at Marshall Salisbury BMW. Very pleased with my new car. The whole experience was a swift and pleasant transaction with excellent communication and transparency throughout.Thank you!

Complete shambles. If you want a great experience don’t come here.

Took car for factory recall, had to wait ages really poor customer service with no regard for your time. They lied about times and really couldn't care about you. Would avoid if you enjoy your free time and like honest people

"The best car buying experience" today i collected my second BMW from Paul Yates this year. Paul is the best sales person i have ever dealt with, knowledgeable, straight talking and funny ! Paul and Darren are an absolute credit to marshall and to BMW, thanks again both.

My experience of Marshall BMW at Salisbury has been nothing short of exemplary so far. After purchasing an Approved Used car at Lloyd BMW Blackpool a couple of faults became evident after driving the car back home which meant talking to my local BMW showroom, Marshall of Salisbury. The Service staff, along with reception, were helpful from the outset, have a real welcoming manner and made sure that the faults were corrected along with liaising on my behalf with the other Dealership. The difference between Dealerships could not be more different.

Excellent and attentive from the outset! Both Luke and Paul dealt with my purchase enquiry promptly and with knowledge and professionalism. The car has arrived and is simply excellent. Well prepared and a courteous handover. Rare for me to say this, but a faultless process from start to finish. Thank you to both Luke and Paul / BMW Marshall Salisbury.

Took my husband's car due to a safety recall. Came back to collect it and it wasn't complete even though we had been told it would be ready earlier. Had to wait whilst the repair was done. Reception was polite but advised they would come and tell us how long it would take. No one spoke to us until I went back to the desk, rubbish customer service. Then on the way home realised that they hadn't secured the bonnet properly not ideal on the A36 at 60mph! Avoid!