Mandalay Medical Centre bolton

Reception staff at Mandaly are the most un helpful group of adults I have ever encountered. Trying my up most to help my beloved relative, who we have to take to The Christie on a regular basis, I requested a copy of their list of a repeat prescription in order to up date a chemist who could make a home delivery. Mandalay were advised by a letter from The Christie of the new prescribed medication. They confirmed its receipt 3 weeks ago and have prescribed them since. The repeat list I collected did not include any of the newly prescribed vital medication. After 3 attempts within a few minutes to try to include the very important medication a scribble was added at the bottom which only covered 1 item not the necessary 4. I had to make a full list by looking at the boxes of drugs. Absolutely atrocious behaviour by at least 2 or 3 members of the receptionist team. I have no doubt, luckily the doctors are good. If I could award a minus star I would. They have no regard whatsoever for very poorly patients or their relatives.

Fantastic doctors been going here for years and have taken all my children here too.

Doctors and staff caring and effecient helpful

Fantastic drs best around

Doctors are 5*. Receptionists are 1*. Never get my appointment accurately. End up having to wait 40 minutes extra.

Only recently registered with them, first experience with the doctor (Dr. Ashraf) was positive but consequent visits have been pretty negative. A follow up appointment was running 10 minutes behind (I'd turned up at least 10 minutes early, for a 9am appointment and the waiting room had been empty). My "ten minute" appointment was about 4 minutes long and I was rushed out the room before I even got to discuss my symptoms, which I'm now very worried about. Instead of getting to discuss them in my appointment I've been made to feel like I'm not worth treating and I'm wasting their time, but looking on the NHS website (among multiple others) has suggested my symptoms are actually quite serious, I'm just too nervous to go to A&E because they're for "emergencies" like people who need stitches, etc. So I don't feel right taking up their time, especially after being rushed through my doctor's appointment like my symptoms don't matter. The receptionists here are very hit or miss (miss = rude and useless!) I had to phone to ask for the doctor to request images from my ultrasound scan (I couldn't request them from the company directly) and the receptionist acted like I was asking for them to do a handstand and sing the alphabet backwards. I called again a few weeks later to find out there wasn't even a note of it on the system. I also had to basically shout personal information over to a receptionist (in front of people in the waiting room) who kept interrupting me before I could properly get a word out because she "couldn't hear me, WHAT do (I) want?" (Bobbed brown hair, older middle aged woman). I have now just got off the phone asking a simple, non-medical question because I didn't want to waste the doctor's time (especially since doctors are being overworked and I was rushed out last time in under half my alloted appointment time). Her attitude was disgusting, she spoke down to me like I'm some sort of idiot and you could hear in her tone she thinks she's better than other people (she even did one of those "taken aback" sort of "throat tutts" if that makes sense). I have to book an appointment tomorrow to try and discuss my more worrying symptoms with a doctor (if I win the phone lotto, otherwise I'll be going to A&E) but now I have to add on another issue to discuss, which could have been done without my needing to have an appointment if the receptionist hadn't been such a stuck up her own a--e tw-t. I think she said she was called Pat or Pam.

Very good doctors 5*, but.....the reception staff are rude, talking behind your back when you take a seat and unhelpful. They make you feel unwelcome and like your presence is a nuisance. Grow up, we're adults. Show some professionalism.........

Always spot on and very helpful 😊

Love this practice. Had issues with my last Dr's, could never get an appt and if I did you were kept waiting for an excess of 1hr after your appt time... So switched to mandalay and have never looked back. All Dr's I have seen have been fantastic and receptionists are friendly and helpful

Thank you to Doctor Bax and all staff and big thanks to Becky she’s very nice and helpful😊🙏