Absolutely horrible service! I would never use them again and will share with all my friends as well. We got a sofa and an armchair on gumtree which was 10 min drive from where we stay. It took 4 emails for him to understand what we are trying to transport, although I sent him the gumtree advert at the very beginning and said that we only need help with the transport and that me and my flatmate will carry them. First he gave me a quote for £60 thinking that we are trying to transport a mattress. Then when I told him again that we need to transport a sofa and an armchair, he said that he booked us for 2 men for £90 to carry them, although I repeatedly said that we only need the transport. I asked if we can transport them on Sunday afternoon and he told me that he will tell me in the morning if he can do it, which never happened. Then emailed me 5 in the afternoon asking me if I am available, which I didn't see until the next day. Eventually we agreed for Wednesday with a price of £60 per hour. Then on the day itself he asked me if we can move the appointment, however I was busy and I couldn't. Anyway 5 min before the guy was supposed to arrive he phoned me to say that he will be 25 min late... Me and my flatmate loaded and unloaded everything. It took him 15 min to transport everything and he charged me £60 for 15 min work. Nowhere in his email it was made clear that it is a minimum of 1 hour work. The driver was actually quite decent guy and asked his boss if he can give us a discount. As it took quite long for his boss to reply, he said that it is fair to give us a discount, which he did. Then 5 min later he phoned me to say that he needs to charge us the full amount and came back to take the remaining of the money... Absolutely shocking customer service and you get 0 value for your money.. Never ever again!! Don't make the same mistake as me, there are other companies that offer the same service and I am sure they can't be any worse than this one...