Lookers, Jaguar West London london

Worst garage for service, maintenance and repairs in London. They had my jaguar for nearly three months for basic work and I never got a call to update me on what was happening - complete black box. They literally answer the phone one in ten times if you're calling about servicing - I had to call the sales room to speak to anyone where of course they answer every call. It's no wonder they don't answer the phone - they've paid for an expensive service room (one reason why it's overpriced) where there are no permanent phones on the desk so none of the servicing team are accessible by phone and just have calls forwarded to them and so nobody is reachable. Car came back to me missing basic parts like screws and even was dirty inside - clearly no care taken - if I can see that on the outside then I wonder what has gone on inside. They didn't fix the issue, didn't have the parts in stock for ages, and the service team clearly hardly knew the front of the car from the back. Their laid back attitude was also shoddy. When I collected the car they refused to give me a receipt for the work (which was about £1k) until I demanded it as their legal obligation. I had to call Jaguar head office to read the riot act to get my car back in the end. Avoid this firm like the plague if you want your vehicle serviced.

last year Lookers carried out an annual service and MOT and I was quoted £2,529. I objected to this and had to go physically to the garage to question it. After much argument they miraculously dropped the charge to £1,072. I complained to the Motor Ombudsman who adjudicated in my favour back in July and Lookers were required to send me a letter of apology. I still haven't received it in November. If you want decent service go to Beadles Jaguar of Sidcup!

I went down there to test drive a Velar Sv. The customer service is excellent. Sales team is very efficient and they have plenty in stock.

I tried to leave zero stars but it didn't seem to be an option. Genuinely the most dispicable customer service I have ever received in my life!! I had my car serviced in January. When I turned up at the agreed time to pick my car up it wasn't ready and I waited an hour for it to be completed. I don't drive the car a lot and so when trying to sell the car a few months later it was pointed out to me that the engine cover was missing. I have since rang many many times to try and get the issue resolved. I haven't even had the courtesy of a call back. Every time I ring the managers are "in a meeting" and they are sent an email which they must just ignore. Anyway I visited the site 10 days ago and spoke to a sales manager who assured me he would handle the situation personally. Needless to say I have had no contact whatsoever. So I rang again today to be told "all of the managers are in a meeting". There seems to be a pattern. What an absolute joke of a company!!!!!!

Excellent customer service from Alison Willbourne, even without an appointment!! Great price! Best place for our Jaguar F-Pace 3.0, V6 . Many thanks for all Lookers West London! Niels and Liane Pedersen

Just had an amazing experience at Land Rover -Park Royal. All the staff were very professional and friendly, and Rushan in sales was particularly helpful and patient with me. He gave me good advice, a wide range of options and very open and honest. Thank you for the excellent way in which you helped me for the purchase of my car.I’m looking forward to driving my new car!

Fantastic support and attention from Mo and his team @lookers. Always professional, welcoming and friendly. I hope to be back to Mo in the near future!

Rushan Newton-Gentles was a fantastic salesman. Very professional well dressed and informative. He was very friendly and patient with us despite the bank delaying us. Rushan if you get to see this thank you very much. You have been so helpful and kind throughout this process. I strongly suggest management give you a pay rise immediately. Thanks. F&S

I bought a Land Rover Range Rover today and the sale executive-Rushan N was outstanding throughout, from the search of my car to the completion of sale. I have never been so happy and proud with the high level of trust, reception, respect, support, dedication and fantastic customer service at the Lookers land Range West London. The team there are also very friendly and helpful. Thanks alot! I really appreciate 🙏 From a very happy customer

Rushan is very professional at his job, he explained the various options in detail so that we could make an informed decision on our new vehicle purchase. Very happy with his service.