Really very impressed with the polished and professional experience the hospital has provided me. I booked an appoint on Monday, for a 30 minute consultation with a cardiologist. Was seen the following morning. Had an ECG before the consultation. The consultation actually lasted an hour and 15 minutes, during which time the consultant obtained details of my medical history, explained to me some of what I was experiencing and why, discussed ways to move forward and what further tests she would like me to undertake. I felt very much in safe hands and very much reassured after months of worry. Absolutely every member of staff I came into contact with was lovely. Nothing felt rushed and I felt a lot was going into making my experience as comfortable as it could be. The entire experience was smooth and well oiled. My whole visit flowed very well from the moment I arrived at the reception downstairs, and as I moved through an array of staff medical and non-medical who dealt with the various components of my outpatient visit. It was exemplary customer service.