The man on the front desk is so rude. Needs to change his attitude. We had a mix up with the booking, which is easily done, we were meant to make a booking for 10 but because of a bad connection on the phone it was misconstrued as 7 people. We turned up with ten people, having already paid a deposit upfront for the room, and the man was very rude and patronising, but his other two employees were explaining that because they thought we were 7 people, they had saved a small room for us, and it wouldn't cater for 10. They happily showed two of us the room when we asked, and we said it was perfectly fine size, and we were happy with it. But when we came back down to reception, where all our friends were sitting after we had walked all the way up Park St to the place, the man was shouting that we couldn't have the room and "it was bad enough for 7 anyway" which makes you think why did they let us book if clearly they didn't have a room for us..
Thankfully the kind employees gave us our deposit back, informing us when the next room for 10 would be available, but we assured them we wouldn't be back. The man is clearly not made out for customer service, and should try and different career path.
Steer clear of this place. Listen to all the reviews. We gave them the benefit of the doubt, and it did not pay off.