Loake Shoemakers edinburgh

Finlay provided superb customer service. He is very knowledgeable about the products they sell and was incredibly helpful. He was also the first person to tell us about the VAT refund. We are lifelong customers now.

Absolutely amazing service by Ryan. Would recommend to anyone.

Alex is a great guy, really helpful and didn't create pressure to buy. Getting the right shoes with his help was a delight. Thanks!

Superb shoes, superb staff, superb service. Many thanks to Robert and Finlay for an excellent shoe buying experience. I'll be back!

I now better understand why my husband is well on his way to having a collection of Loake shoes. We were in Edinburgh for his birthday and he wanted to get another pair of shoes (which turned into two pairs). He had previously said how much he enjoyed shopping at your store and asked me to join him; I said yes of course to spending his birthday as he pleased. The shoes are indeed well made but like all other reviews state, it's the service that makes buying and owning the shoes an exceptional experience. So much so that I tried on pairs of the women's shoes and boots. After much back and forth I decided on the boots but needed to try a size smaller to make a final decision. Unfortunately the smaller size was out of stock but they swiftly worked as a team to source another pair. Many thanks to Alex, Ryan and Robert for enjoying what they do and providing excellent customer service. I will definitely be back so please encourage the powers-that-be to expand the women's line. I'm confident in saying that your customer base would increase dramatically!

Best shoe shopping experience the customer service was second to none very helpful lovely shop

Paid a visit to The Brogue Trader in Edinburgh to shop for a nice pair of shoes. I was looked after by James and he helped me find the perfect pair of Loakes. I thoroughly enjoyed my visit to his store and the experience was one I will not forget in a hurry. I would recommend anyone who is in the market for some beautiful shoes to drop in. Thanks for the excellent service, the advice, and the whiskey!

The best shoes on the planet, and the service is impeccable.

Yet again, I find myself having a wee nose around the superb quality range of shoes. Warmly greeted by Ryan who remembered myself from my last visit. Within 10mins, I had tried on new boots, fitted like a glove, purchased a new belt, cleaning products and was out the shop! Fantastic service, the quality speaks for itself and already contemplating my next purchase. Thank you Gents

'Feel the love' - that's what we say in our family for any emotionally invested purchase. After a tough year and to mark a significant event I considered investing in a quality pair of shoes. Online research complete, I intended only to drop in & have a look. I was greeted from the outset by Ryan (informative, charming, great socks ;)) who made me feel right at home and walked me through the entire range with enthusiasm & intricate detail. Needless to say the customer experience was top notch from start to finish, shoes were fallen in love with and, well... there you go.