LloydsPharmacy In Sainsburys cambridge

Issued medicine (imported from Cyprus) without a Patient Information Leaflet. I am not sure how I am supposed to know anything about the use of the product including side effects.

The staff are great. Always been so helpful.

Excellent service, quick and efficient. Experienced and knowledgeable staff. They were able to accommodate my pre travel COVID test even though I was late for my original appointment. Cannot recommend more.

Excellent service always. All of the staff are knowledgeable and caring. Perhaps the rude people who have left reviews should appreciate that pharmacists have to often liase with gp's and that is the reason they were on their phones

Slow, unprofessional. Bare minimum service.

I'll paste the content of the complaint I sent: "I'd like to register a complaint about the service at the Lloyds Pharmacy in Sainsbury's on Brooks Road in Cambridge. When I arrived today I was told that the pharmacy was closed from 3-6pm today due to the fact that they didn't have a pharmacist. This is fair enough. When I arrived at 6pm it was to find that there were several customers queuing. This is also fair. When I spoke with the pharmacist she indicated that I could buy one out of my two prescribed bottles of medication but that they would need to order the second bottle in, and that this process would take 15 minutes. I stated that I was in a rush and would come back another day instead, to which the pharmacist replied "we should be able to do this in 5 minutes". I agreed and returned 5 minutes later. There followed about 30-45 minutes of waiting, along with other customers who had been waiting a long time, with no communication or updates from the staff behind the counter. Eventually another pharmacist or staff member came over to let me know the computer was being slow and then went away again. After waiting a while longer I decided to leave, because my partner had been waiting for me the whole time and would be late for his rehearsal if we stayed any longer. I got my prescription slip back and left, and will pick my meds up tomorrow. I should note that it is important for me to start taking this particular medication as soon as possible. As things stand, my partner had to either skip his dinner or else be very late for his rehearsal, and I will probably go to another pharmacy in future. I would like to add that, while my partner was waiting, he spoke briefly with a Sainsbury's shop assistant who said to him something to the effect that the Lloyds pharmacy staff there were "completely useless", that they regularly saw large queues of customers waiting at the counter for "ludicrous amounts of time" and that the pharmacy staff "just didn't care". This was borne out by my previous visits to the same pharmacy, which have often involved long waits and conversations with pharmacy staff members who did not appear to be very "on the ball" - though I will note that I have never personally had to wait as long as this before. I want to end by saying that, whilst I find the computer's slowness and the size of the queue a semi-reasonable excuse for exceedingly slow service, the fact that the pharmacist was explicitly told that I was in a rush and explicitly stated in response that the task would take 5 minutes, and then afterwards there were no updates at all, makes me very angry. I would like to think that the staff may have some sort of training in the skill of managing customers' expectations and being honest about wait times, not to mention the lethargy and passivity with which they responded to a situation where they had a large queue." I will add, here, that the staff did not offer an apology to anyone waiting, while I was there. I do not like making complaints about customer service because I am aware that staff have to deal with all sorts of harassment from customers. I just considered the situation this evening particularly unacceptable and have sent a complaint and posted a review in hopes that the issues mentioned above may be addressed.

Appalling customer service! I'd booked a blood test but apparently there was no one there to do it. I waited 10 minutes to be told this while the staff disappeared round the corner. Barely received an apology. Staff couldn't care less about their customers.