I was at the self serve this lunch time (about 12.30ish) my kids were really mis behaving as usual!..and I was getting really worked up and upset. The lady on the self serve (didn't catch her name but had long dark hair in a pony tail) Instead if the usual tuts and eyerolls, she gave me a reassuring smile and offered to scan and pack my shopping. I didnt say thanks at the time, just rushed out stressed and upset.. But she was so lovely and probably stopped me from losing it and bursting into tears. I wish all shop workers were like her. Massive huge thank you xx