Lexus Twickenham london

Everyone at this dealership was very friendly and makes you feel at home. Sunny Ballay (Lexus Sales Specialist) was excellent and very accommodating to our needs. I had a very good experience at this dealership so 5 stars.

The sales staff here are exceptional. Particularly Liana & David. Top marks for customer service, detailed product knowledge (even for new-to-country models), professional demeanour and proactive efficiency. You get the sense there's a genuine, concerted effort to find you the right car to fit your needs/lifestyle - and they're on top of their game with keeping you assured and informed through the process - none of the pushy tactics or passivity you might find with other brands/dealerships. Lexus Twickenham do all the heavy lifting for you, with grace and exemplary hospitality. If their after-sales service is as good as the majority of the reviews indicate, this might well be the least stressful period of car ownership I'll have.

You get what you expected from dealer. worth paying what they asking. 5 star service, repair, customer service and quality. Go Rolls Royce if u want more. Thanks Jackie

Has such a great experience with the service team in the past, and as I was looking for a new car I checked Lexus Twickenham, found what I was looking for, left a message and within 10 minutes Liana called back, and I can honestly say she is the best sales advisor I ever dealt with, it was a pleasure dealing with you, thank you very much for everything.

Dirty Business – stay clear! As a customer with the dealership for the last 4+ years, having purchased a new RX450 on order, it is disappointing that the standards are below the Lexus brand strives to achieve. Deja vu to the service last year, the car was received in a much more dirty condition with black oily finger marks on the pristine beige leather interiors. The principal for the dealership did intervene last year and addressed the issues; however, each time the customer should not be expected to escalate for such trivial issues. The recommended air conditioning service (although I did approve the charge) made an iota of difference to the performance of the AC. It appeared to be routine rather than an informed recommendation probably aimed at increasing revenue for the dealership rather than a genuine need. Minor issues like wipers changed last year have remained screechy since day one and cheaply fitted at a premium price. It is embarrassing to have work colleagues in the car when the wipers start in case of rain, a cheap fiat Uno does that better! To be fair, the wheel alignment (although more expensive than the local garage) made a noticeable difference to the driving. The staff engagement was clearly transactional at the time of booking and requesting a courtesy car a month in advance seemed obligatory. For a service which is about £700-800 the standards of professionalism and curtsey were not met. Whilst I am absolutely delighted with the car, Twickenham dealership and staff engagement has left me disappointed.

I have recently serviced my Lexus GS 300h,, it was excellent service from start to end. Special thanks to Dmitri for your explanation and future offers. Looking forward to seeing you again soon 👍

Annual service for my Lexus RX450H. From booking the service, carrying out the service and returning the car (freshly washed and gleaming) everything was undertaken in a very professional manner. I was kept fully informed of progress during the day and the minor work that was required was carefully explained. Excellent! ⭐️ x 10

Excellent service from start to finish.Dumitru delivered on all his promises and in the timescales he set. Went above and beyond to ensure the customer experience was first class.

A fantastic service! Great cutomer support from beginning to end of the process. Dumitru is really informed and go the extra mile at every stage. I would recommend them unreservedly.

Hello, thank you so much for helping us to purchase our new self-charging hybrid Lexus RX250H Thakumi - which my wife and I are very pleased to have selected it against other brands. Since purchasing back in late Sept 2021, we are learning about this car more and more every trip, how to enjoy the car while driving, using its onboard electronic systems. I am sure we will have more fun [challenges!] doing so as we continue exploring its potentials. Thanks again for your continued support and understanding.