What a disappointment :(
After having a lovely time a couple of years ago, we were looking forward to visiting the place again. This shall be my last visit.
Food and drinks took forever to arrive (we were served after 2 tables that were seated after us received their food), to the point that we had to go up to the bar twice to get beers ourselves.
The food was average at best. The rice portion for my main meal came on a very large plate…although it was presented as a really thin layer of about 30 gr in the middle, no plantain to be seen. The burgers came with 10 chips each, no sauces. We asked and were charged for sweet potato fries which never came. I’m all on board with reducing portions to avoid food waste, but this was close to ridiculous, especially for the price paid. The 2x1 daiquiri came in tiny glasses, had close to no alcohol but lots of ice cubes, for the cheap price of 12 quid. The cashews on the cheesecake were cold but burnt?!
The waiter really did not seem to want to be there, another waitress seemed really nice but also forgot to bring us drinks/water, no matter how many times we tried to ask. I assume that they were understaffed and fully understand that the general situation is not easy at the moment, but this is not an excuse to be rude or deliver an incredibly poor service and poor quality. The surprise on his face when we clearly had no intention of leaving a tip, especially as no word was spent about the missing ingredients in our food even after we explained that why we were not going to pay for it :(