mustafa yousaf
1 Google Rating
Appalled with the service i received from the main leader hanif, i feel he is a thief and a manipula
Appalled with the service i received from the main leader hanif, i feel he is a thief and a manipulative businessman. As everyone hopes their spiritual journey is completed with ease and comfort, this was the complete opposite for me and a couple of other members in the group. However i will Only be speaking about my experiences with the travel agent and the spiritual journey. Before the spiritual journey had even started i found it was a huge problem trying to get hanif (business owner/ travel agent), to send me a receipt of the money i had transferred to him. Eventually after a good three weeks of begging for the receipt i finally got it. The only details i received for the flight day were the flight itinerary details, i was not told who the group leader was and what the plan for the day of the flight was even after asking through text and trying to call which he did not reply to both even after seeing the text. I decided to carry on with the flight day according to the details i had been given however was told that the flight was fully booked as the travel agent had not allocated us confirmed seats on the plane which i thought was very strange. I met a few people who happened to be in the same group and stuck with them till we reached the hotel. The hotel was absolutely rubbish, it had black lime scale around the toilet and the sink. Not to mention the flies and cockroach infested shower gutters. I thought that this would only last for a few days and hopefully the second part of the journey which began after the main hajj days would be much better. I found that the hotel in Medina was good however the treatment i received in Medina i will never forget. The main guy Hanif came to me and my brother in the mezzanine floor while we were eating and shouted as us in front of at least 70 other people also eating saying you are not allowed more than one drink per meal, which i thought was very weird as there were no signs saying that each person was allowed one drink per meal. I later looked around to see how many drinks others had, as petty as it may have sounded, literally everyone had a minimum Of two drinks in front of them. He further said that because of me and my brother he has had to put locks on the fridge doors so that we don’t take drinks. I was left embarrassed and shocked as i had nothing but respect for him Since i had first met him In makkah. This is by far the worst service i have ever received and i will never travel with them again. AVOID AT ALL COST EVEN IF ITS A FEW HUNDERED POUNDS CHEAPER
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