Kwik Fit Portslade brighton

Darryl was fantastic in sorting my car problem out in no time. He is a credit to the company. Thanks so much to Darryl for offering a professional, quick and friendly service. Would come back to this branch in future!

Had an issue with my lug nuts being chewed up by my torque wrench. Contacted them to ask if they could assist in getting them out and the chap who spoke to me explained how these particular bolts were prone to expanding over time hence the tricky removal. He helped me loosen all of the offending bolts and advised me on where and how to get some new ones that day (which I did). Didn't ask for payment and was only too pleased to help. An excellent experience all round. Can't fault the service.

I booked my full service and MOT online and after drop off my car at the garage I was informed that the full service would not be done because one person didn’t show up to work but the MOT would be done and had already started. I knew that the was going to fail because the need the full service. I said to the guy that I booked the full service because the car needed it and he just said that “it’s nothing I can do for you I’m getting back from a holiday and the garage is busy”. The car failed, of course, I didn’t have the service that my car need, I lost the MOT money and the guy also said that he couldn’t process my refund for the full service and he’d contact the online team. It’s the worst experience possible. It’s a pre booked service, already paid, I asked for I day off at work because I need the car to work. It was a waste of money, time and a extremely stressful situation with a horrible customer service. I filled up the form and I also sent an email to the customer care team on the same day (Saturday 18th) but I didn’t get any reply. I want my money back. I paid for a full service and I didn’t have it.

Took my car in for a tyre change and check up. Very polite and professional service by a young man called Dommacha, Would definitely recommend this place

In April 2021, I visited the Kwik Fit branch on Boundary Road, Portslade for a new tyre. The tyre was fitted and there were no problems with this. While I was waiting at home, a member of staff called me and told me that my rear brake pads and rear brake discs discs were below the legal limit and would need to be changed. He quoted me £230, then when I said that I'd get a second opinion, he offered me a "special deal" and offered to do the job for £210. Again, I declined. My car had recently passed an MOT with no advisories for brakes, so I thought this was strange. Luckily for me, my Dad is a qualified mechanic, so I drove to his house and he inspected the brake pads and brake discs for me. He used a tool to measure the thickness of the pads and discs. The brake pads had lost less than 1ml of thickness and were well above the legal limit. The staff member at Kwik Fit is either incompetent or was trying to rip me off. If I hadn't had a qualified mechanic to seek advice from, I would have needlessly spent £210. I find this worrying, as I wonder how many people have been ripped off at this branch and spent money unnecessarily. I emailed the Kwik Fit Customer Service team in April, they told me that they would investigate the matter urgently and get back to me. I still haven't heard back. I would advise people to avoid Kwik Fit and find a reputable garage.