It was on Easter holiday and its a last minute rush booking on the phone right on the day for me and my 2 young kids. I found this guest house on the google map. The owner on the phone during the talk never mentioned this house is not suitable for kids and there were no questions like how many people and if there were kids like other hotels normally did during the booking and I was in rush not to mention that. When we check in, immediately I found out the kids can make too much noise for the people downstairs as it's an old timber house, though it's nice, its old and any move can cause the noise. I had to keep telling them not to run not to move to rough. It became a stress. Plus I feel uncomfortable by the look of the male owner at my kids when they run around and how he told them not to do this, not to do that. After only 1 hour, I asked him if we can have part of the refund and find another place because the kids can make too much noise for the people downstair. But instead of taking on any responsibilities, he fully blamed me, he told me 'you need to tell me about the kids, not me asking you'. He was rude and refuse to make any refund at all. Yes, it's part of my mistake but it was also their fault and responsibilities to inform the guest about the house too, its not suitable for young kids. Rather than trying to solve problem with a bit of understanding and compassion, he completely was rude and blame everything on me. Nevertheless, I just don't feel comfortable to cause noise to other guests and also don't want to constantly stop my kids from doing what kids normally do, we left right after that, just after 1.5 hour of checking-in.
Own or work here?
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