Knowsley Road Post Office liverpool

Terrible service! Not only is the woman at the desk one of the most rude, unprofessional and sour faced assistants I've ever encountered - she really shouldn't be working with the general public and would benefit hugely from some customer service training- but once you can tear her away from her kindle or phone she tells you they don't do things that it says clearly on the Royal Mail site can be done at any branch - returning Euros for example. She also makes up what you can and can't send - I've checked for what is allowed and found my items are fine when taken to the one up the road after checking with them, who are far more polite and courteous. Avoid this place!

Bad service... I tried to send a parcel to my country and no one told me that I can or can’t send there. When I came back and asked “what’s going on?” , post office worker tried to prove to me that she always does it and she was quite rude. I don’t have problem with memory. I work with clients and I know the main rules - “client should be happy; client should get all service and and staff should be polite and smiling”. So I didn’t get anything from this place. Thanks.

Staff more interested in personal calls on her mobile.....must have been a beauticians call, she needs it

Customer service is woeful! Went in with a few parcels and got told to go to another post office in future! The women then proceeded to make comments about how she was working alone and her queue would be long all day now! And when customers came in apologised on my behalf for how many parcels I had! I understand she was working on her own but this is my local post office and I've been going with my mum since I was a child I was made to feel uncomfortable and found the staff member very rude! Will be going to a different post office from now on!!

Never open on time.

Awful service since it's been took over. The girl behind the counter needs some customer service skills

Google says open until 2PM. I'm rushing here like an idiot with 20 parcels, it's 13:43, post office closed!!!!! ONE STAR FROM ME!

Visited today, the lady was exceptionally helpful as I had left my glasses in my car, she helped me and made me feel really comfortable - thank you

I do not generally write reviews but I feel that I have to give credit when credit is due. I have the privilege of owning my own business and I choose to use Knowsley Post office on a daily basis, because the lady behind the counter, Lisa, is extremely professional and always willing to help. My only criticism is that there are not more staff like her. I and other members of the public value our time, and this particular post office is always very busy. However, the lady manages to continue on with a smile. Excellent customer service from Lisa in Knowsley Post Office! Thank you for all your help.