Kemps bristol

I had a ring repaired which had split around the band. I had been quoted £50 for a repair from H Samuel so I thought I'd try elsewhere. Kemps did it for £20 and did a wonderful job. You can't tell the ring has been repaired at all In fact it looks better than it did new! I will definitely use Kemps for any future repairs

I brought in a watch in that I wanted to change the strap on. I had already bought the strap but was unable to change it myself. They offered to change it for no fee but a charity contribution to their charity pots which was very generous. Very friendly staff and amazing stock. I was in awe at the clocks they had inside.

Friendly staff, did a great job! Would recommend anyone who needs a watch band shortening for a cheap price to go here!

Visited kemps to have my engagement ring resized and cleaned. Professional and efficient service. They were able to tell me a bit about this history of my ring as well which was lovely.

Was seen by a gentleman who helped me to distinguish the material of the jewellery I had purchased in India, he was very helpful and knowledgeable. I would trust that the items they sell are of excellent quality. Thank you for your time and your help!

Not even worth one star. Traded in my late grans bracelet that was beyond repair, to then put the money towards a wedding band (after purchasing £2500 engagement ring) with Kemps. Heartbreakingly I have split with my fiance so I went back into Kemps to explain and ask if I could transfer the money to a different ring of the same value or get a refund but his answer was no. 'Loose the money and mark it down to experience'. Its a platinum wedding band that he will sell on so I'm loosing £450. Heartless man with no regard for anyone's circumstances. Money money money. Will never return and will ensure to warn others to avoid!

After my secret shop i was most surprised how good the customer service was here, if i could give more than five stars i would.

Very professional, helpful and friendly service. I happily recommend Kemps.

I don't go anywhere else anymore. This shop has the best customer service, personal approach and wide range of services.

I am really happy with my service at Kemps, they went above and beyond to fix my engagement ring. We came in and were nicely greeted, they took good care of us and were honest from the beginning about the prices and procedures. Unfortunately there was a misunderstanding and the ring came back differently from what I wanted. That didn't trouble them at all, they quickly made sure it was fixed and called around to a few places so they could assure me it would be done by the date I needed it. Kemps is definitely a jeweller I will recommend. And the price was very fair, especially to the superb help and service I had.