KAP Brighton Suzuki brighton

The sales department, and in Particular Duncan, are excellent, and really helpful. Nice, easy process with no pushy sales tactics. Very happy with that. Unfortunately I can't say the same for the after-sales area. The Ford I bought had various issues soon after buying it which cost over £400, which a large Ford dealership confirmed could only have been as a result of errors in the last place it was serviced (i.e. KAP). It soon became apparent that as soon as you've left the KAP dealership, they want nothing more to do with you. Every excuse and 'used car dealer' response in the book came out, with zero care for the customer. This went right to the top in the KAP group, so it's clearly run in that way. Sales first, customers last. Just be really careful buying a used car and take a mechanic with you to check the car before you buy it!

These guys are amazing! They provide excellent service for MOT's, Services and always with a smile (and a free coffee). Unbeatable on price too! I recommend this garage for all your motoring needs.

A lovely parts manager x he was really helpful thank you Mark a credit to your company x

Buying a car based on an advert and just speaking to a salesman can be a stressful thing. Especially when it's over 150miles away, you're exchanging and you want everything to be just perfect. However from start to finish Duncan Pitfield at KAP Suzuki in Brighton was honest, professional and pleasure to deal with. The car was exactly as described and ready for collection when I arrived after a long journey. Paperwork was carried out with a lack of fuss and a good introduction to the car was given with all questions answered or searched for on my behalf. Both before and after sales email correspondence and communication has been excellent and Duncan in particular came in on his day off to deal with a query for me after the sale. Absolutely would buy from KAP Suzuki again just because of how helpful the staff have been. It also helps that the car they sold me was stunning. Keep up the good work guys!

Really bad, in your interest please avoid. This place just confirms all stereotypes on car salesmen. I will file a complaint with the regulatory bodies unless the issues related to my sale are resolved.

Excellent customer service. Had Mot and service on my car. Andy was great from start to finish. All the staff were lovely and made me and my toddler very welcome. Can’t thank them enough for fitting me in so last minute! Will definitely be using next year for mot and service and recommending. Huge thanks to all in there!

I received great service at KAP Brighton today. Particular thanks to Andy for his help and for the advice on keeping my car in good shape. I'll definitely be going back there for future MOTs, services and other work

Very friendly and efficient, from initial enquiry to driving home in new car took only a few hours very satisfied and would recommend. Had need to return to have front wiper blades replaced although not covered by the warranty they were replaced free of charge without any quibble.

Another top quality service by competent engineers, and MOT by Ian Bell on my Suzuki, with discounts galore by Andy Wilmont, reducing the quoted price considerably. I bought my Suzuki new from them with a reg plate i chose in my daughters name: RHJ, and today i brought my daughter in to the showroom to receive a free car wash kit and drink. The service team, headed by Andy and backed up by the parts guru Mark Pantony have always been A1. If you wish, you can split any service and do some of the items yourself with the backup of Mark the parts supplier. A formidable team with a solid reputation.

5 star service from a 5 star garage ⭐️ Friendly, knowledgeable and always very helpful staff!