JW Marriott Hotel Singapore South Beach – lake district

Located on top floor 21st storey. Highly recommended. It was rainy day. So comfortable to sleep. Take note there is timing to fixed for eating and swimming. Their service is also tip top. City view. Its more than my expectations. Thank you JW.

I checked in JW Marriott South Beach on my birthday. The front desk agent (Mr. Adrian) was very professional and friendly. Upon registering my check-in, he wished me happy birthday. Later in the evening, I received a birthday cake from the hotel management. It was a pleasant surprise! In fact, all hotel staff whom we came across have delivered good and professional customer service. Thumbs up and pls keep up the good work 👍 I always believe customer service is one key factor to retain guests.

Professional staff. The basic guest room was smallish but very thoughtfully designed. Shower area was great. They have an electronic bidet but I didn't know how to work the remote so didn't use it. Pool was great. Sheltered so we could use it even though it was raining. Stunning view from the pool.

Guys clean your windows please ...

Not too bad of a stay, considering the views of the Bay was pretty good and the size of the suite was quite generous. A tad pity the variety of food in the lounge and the breakfast is limited because of the covid pandemic. The spa facilities are very new and good and loved the gym and the great view of the pool. The misses of the stay was I thought the hotel is rather new so the condition of the hotel should be pretty good but there were some areas which were not. Cracks on the floor seems to be hastily patched and the blinds don't seem to be lowered properly. Service of the staff could be improved. I was talking to a staff at the reception and she was walking away as she was trying to reply me. Breakfast was limited (I could understand) but the waffles served was hard and cold. Am a fan of Marriott hope these would be better for a next visit.

Excellent hotel in Singapore. Facilities are amazing and the team and very friendly and helpful - they were very accommodating to us and offered an attractive upgrade to a suite in the dates we were visiting. Expensive for what it is, but the Singapore hotel market is pricey

JW's service was excellence even till the finest details. One example was the warm service and quick response to our requests. One example was how they delivered in-room dining food quickly when we cited that our kids were very hungry. Thank you. We will come back again.

The hotel front manager apologised to us and offered us a free upgrade of room for our next visit. Everything was settled, the case was closed, our $2600 deposit will be credited back within 10 days and he will expedite the refund. They sincerely invited us to their hotel JW Marriott (SIN) in our next vacation. Thanks and appreciated. Hope we will have a sumptuous breakfast by then.

Stayed here to celebrate husband's birthday. The first room we got was dirty and gloomy. We were very disappointed. As we venture a little more into the room, there was a stain so huge that I can't bring myself to ignore. Feedback to the front desk while I head out for lunch. They called me after an hour to apologise and I was told that they have another room ready for me. It's the same room type with no upgrade. The corridor smelled musky and you can see mold above everywhere. Not something that I would expect paying $1200 for 2 nights. On a good note, the service provided was impeccable. Staff were really polite and helpful.

I celebrated my wedding anniversary at JW Marriott Hotel on 11 to 12 Dec2021. I must thank Ms Rebecca Lew of front office for arranging my early check in n a complimentary JW signature cake for my wedding anniversary. She also volunteered to help me book restaurants for my anniversary dinner.The early check in allows me to explore the amenities n enjoy the scenery from the sky park. All the staff from front office to the sky park n the restaurant at south beach were so friendly n courteous. This make my stay very memorable. I will definitely come back n recommend to my friends.