Justin Lloyd Estate Agents, Kemp Town Office, Brighton brighton

Our experience of this agency to date has been very good. Due to personal reasons we had to make a swift relocation to the UK from overseas. Our agent, Victoria, understood our plight, found us a flat that fit our needs and managed to coordinate landlord, vetting agencies, cleaners, builders and other Justin Lloyd staff in order to organise our move at the earliest, even during her personal time. There were, as there always are, a few issues that needed to be resolved once we had moved in, and James has been very effective in addressing those issues in a timely and professional manner. I would not only recommend this agency to others, but plan to stay with them if possible for our next move.

First time letting through an agency, from significant damage in the flat not being in the inventory report to complete lack of communication with me and my partner, I can say that so far this has been a dreadful and worrying experience. To our absolute shock, we were charged for the flat for 12 days prior to our actual date of receiving access to the property (even though the property was not taken off the market until the day we gained access). This was all justified by Justin Lloyd’s under the pretence that because there was a delay in our referencing, we should be charged for that delay and not the landlord (who had no tenant at that point or contract with us). At no point was it communicated to us during the process of our referencing or at any stage after, that we would have to compensate the landlord for any delay in referencing and to be quite frank, it seemed that these guys were in no rush to help us get in quicker. I found that every time, we seemed to be the ones getting in contact with them to push the process forward and check on the status of our move. Nobody seemed to really care at all and we were misadvised multiple times causing even more delays to the process (which ofcourse was out of our pocket without our knowledge). I believe that there was sufficient time and opportunity for them as a letting agency to make it clear that during that time of referencing, we were being charged. 6 pages down on our online contract, it says in small writing that our tenancy would begin on a date that was retrospective to our actual move in date. Read your contracts guys, you never know what they could be doing to you. We were just so excited to get in. You would assume that being first timers in this they would have some compassion and at least the decency to let you know. But no. Of course. They’d rather it was your money, not theirs. With a legally binding contract there isn’t much you can really do but make sure your situation is public, that people know your story. To prevent them making make the same mistakes and from being taken advantage of. We paid the ‘compensation’ and hopefully that is the end of our nightmare start to what was meant to be a bright future living in our first flat together. I would advise you, look elsewhere guys. There’s plenty of other letting agency’s out there who will treat you right and with a positive attitude always. A few times I’ve had some real attitude honestly and that’s the last thing a landlord will want to hear is that people are being scared away from letting their properties by bad telephone manner, organisation and customer service. Johnathan and Hannah on the other hand are good at what they do, have always been polite and calm and managed to answer any questions I’ve had with honesty and professionalism. Just a shame really, we were really excited about this move. So happy. Now we feel under valued and to be honest just taken advantage of. Let’s hope in the future this can help us and other tenants receive better treatment and communication.

I found my new flat through Justin Lloyd and couldn’t have been happier with everything. Victoria was my point of contact and she made finding a place, making the offer, referencing, and moving in all very simple and efficient. The whole process was just so much easier and more straightforward than I have experienced in the past. Highly recommended, very professional service. Many thanks!

I have been a Landlord for Several years through Justin Lloyd and have always experienced dedicated and helpful service from all the staff. Over the years I have dealt with various members of the team. More recently I have had main dealings with both Gary Banks and James Cox... Especially James. James has gone, above and beyond, out of his way to help in matters regarding the property, which otherwise I would find sometimes tricky to sort - as I do not live in the facility of the property... Especially over the past year = Thank you. I thank all the team for all the support and service they have offered and provided over these years and wish them every success in the future.

It has been a pleasure working with Victoria Blunden at Justin Lloyd Kemptown. She has been very professional and personable and has made our move a very efficient event. i would have no hesitation in recommending her to anyone. Thanks Victoria!

AVOID AVOID AVOID!!!!!!!

Excellent service, and highly professional. Victoria is both thorough, approachable, and extremely efficient. Highly recommend.

Justin Lloyd have been managing the letting out of my flat for many years. The company have been very good and James Cox who manages my flat has been excellent -- available, keeps me informed and very careful to get good work done and reasonable prices.

Excellent service from Justin Lloyd, James went above and beyond to help me. Highly recommend.

Dominique and Victoria were always available to help answer questions and help make things run as smoothly as possible.