Duncan and his team have been happy to assist us with an issue we had with our spa that was just outside of warranty. We purchased our Monsoon from the store a little over 2 years ago. The issues was resolved quickly and with good customer service. When we purchased the spa, i recall someone saying, its important to buy a spa from a company that will be around and still in business when you have an issue. Just Spas have been around for years, they know what they are talking about and its a quality product. My advice is, play it safe and buy your spa from Just Spas as you will be pleased with the service and you will be happy they are still in business if something goes wrong. I can tell you it was a relief when we had our recent issue. Thank you once again Duncan. Kind Regards Paul