Johnsons Dry Cleaners UK Ltd glasgow

This dry cleaner was recommended to me by a friend. Here are the good things about it. It looks quite polished on the outside and the staff look quite professional in their uniforms. They have a sign outside saying they will dry-clean your suit if you are unemployed and have a job interview (charitable work good stuff). I had used their services once before and it seemed fine. Here comes the bad part unfortunately: I brought in a cherished and expensive beige trench coat, it was to be dry-cleaned. And a M&S shirt, recently washed and ironed, with the top button missing. As you can see from the photos. The instructions on the coat were clearly ignored (rain coats have a special cotton coating which is waterproof and should not be ironed). When I received it, all nicely wrapped up in they plastic bag, it was still moist from the steaming/ironing which has most likely permanently wrinkled it! They signature pin on the collar was not taken off resulting in the chrome falling off. (I would have hoped that since they run a dry-cleaning business they would know if things like this get damaged during the process) My shirt which only had a button to be fixed, now has a stain on the front! Hopefully it will come off with the next wash. Finally the button is sewn so tight that it creates a weird crease and it just pops open. I was deeply saddened by this, when I buy clothes I really try to make the most of them and keep them for years but with damage like this I don't know if I could wear them in formal settings anymore.

Absolutely appalled. Absurdly overpriced and terrible service. Stay well away.

Great service, friendly staff.

My first and last experience with this cleaners and I would seriously suggest taking photographic evidence of clothing items prior to handing them in for dry cleaning.Unfortunately I did not as I have never even thought it was necessary however following my experience I would highly recommend this.I put a dress in last week with a stain the size of a 10 pence piece at the lower right side and when I went to collect it I noticed that the size of the stain was bigger and it now extended to the front and also a new stain lower down. I was upset as I required this dress for a graduation ceremony the following day. The staff completely dismissed me stating that the machine does not add stains...when I turned the dress over I was even more shocked to see the front was completely ruined with stains similar to the new one that had appeared at the back. The staff were very unhelpful,defensive and unsympathetic considering the circumstances. Very disappointing customer service....

Great service.