
Rachel H
1 Google Rating
Horrific service. Was told my dress would be ready Tuesday at 4pm. Went in Wednesday at 12pm. Coul
Horrific service. Was told my dress would be ready Tuesday at 4pm. Went in Wednesday at 12pm. Couldn't find the dress and then found it crumpled up on the counter in a ball. Had apparently been cleaned but wasn't ready as the "strap had broken on the dress" whilst cleaning. I pointed out that the dress has a button fastening and it was the button that had fallen off and asked when it would be ready. Was told 4pm. Partner went in at 4. Dress not ready. Would be 20 mins. I went in at 5, had to wait for the staff member to count the change in the till before I was served. Got the dress, have come home and instead of sewing a button back on where I pointed out, they have sewn the strap to the dress. I now cannot put the dress on due to the strap being sewn to the dress. Wanted it cleaning, ended up being £15 down with a ruined dress with no time to find a replacement.