Terrible & I would NEVER EVER recommend. If they appoint you “Kirsty” please ask for a new individual to speak with. Very unprofessional in many senses, was late submitting my application, was told I would know within 3 months and eventually had to withdraw my application because it was closer to 10 months. These are just a few of the issues my family & I experienced. When it came time to withdraw they “couldn’t locate my passport” I was told by the firm. I had to call and get it done myself, which the UK govt was helpful & expedited it to me and my passport was on my front step in 3 business days. To my own ignorance, I should’ve seen the early signs. I met with Houri and everything was good but as soon as I paid my deposit and fees, I was shoved to this 3rd class, I’m not sure what Kristy’s title is, but was an absolute nightmare. My first meeting with Kirsty, she was 15 min late which was fine I do understand things can overlap and times can be thrown off. But when it was our families turn and the top of the hour was approaching I was told “you only paid for one hour” and abruptly ended our meeting.
If it were possible, I would give a negative star as they are not deserving of any star. If you are an American trying to move to the UK, I would strongly suggest do not entertain this circus, especially if you are a younger couple. The level of seriousness you will be given will be minimal.
Please feel free to reach out to me with any questions but I 100% stand by my statement.
-KYLE BUSH