Imagine Health Club & Spa

Imagine Health Club & Spa is located at Holiday Inn London, Wrights Ln, Kensington, London W8 5SP, UK, we aim to offer all our customers a great experience with Imagine Health Club & Spa and we would be happy to assist you with any questions you may have.

Book an appointment or need answers to a question, please feel free to contact us by phone. 020 7368 4005

Need to know more about this business, please call us during business hours or visit our website and can get more information -https://imaginespa.co.uk/kensington/

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Note: Data fetched from Google is temporarily stored and can change on latest API request every month. Imagine Health Club & Spa

Google Review

Note: these reviews will not count in overall rating.

theo co

3 Google Rating

Alright place, not ideal if you want to relax.

3/ 5

Alright place, not ideal if you want to relax.

Katherine Hoxha

5 Google Rating

Had the PERFECT experience here. Some people are hard to please, but if you’re the average human b

5/ 5

Had the PERFECT experience here. Some people are hard to please, but if you’re the average human being, looking to de-stress, ignore all other reviews. Honestly, it’s chilled out, clean, covid-secure, warm and welcoming. Special thanks to Vimbai, who treated me to a lovely hot stone massage. She was amazing and professional and I’m so grateful for her! Can’t wait to come back and highly recommend! (Also, if you can’t get through phone, maybe the team are busy, so email them, they got back to me.)

Gideon Asuming

5 Google Rating

Would definitely recommend to come here and get yourself a treatment. The spa is great!

5/ 5

Would definitely recommend to come here and get yourself a treatment. The spa is great!

Bea Petrovica

1 Google Rating

AVOID! Horrible customer service. I had booked a spa day for a specific day, only to then receive a

1/ 5

AVOID! Horrible customer service. I had booked a spa day for a specific day, only to then receive an email saying that they had overbooked (their fault, as the website calendar showed as available). This took two days to resolve as I kept trying to call back but no one was picking up. When I finally got through, I agreed to move to a different day even though this was very inconvenien for me. Then, on the day pf the appointment we called ahead to inform them that there was severe travel disruption as the tube line got suspended. We arrived only some 15m late, but the staff refused to see us... They were extremely uncooperative - I had prepaid for the service, but they wouldn't consider any other options, like pushing back, moving date or even doing the treatment when it would eat into our time (!). I am extemeely disappointed by the venue's hypocrisy, as I had agreed to move my appontment (which I had to do due to an error on their part), but they then refused to show any flexibility whatsoever when there were circumstances outside of our control. I've used so many beauty parlours and spas before and have never experience such poor customer service. Have told everyone I know to avoid this place.

Louise Emmott

5 Google Rating

Had an extremely relaxing massage and facial. Lovely staff and pretty surroundings

5/ 5

Had an extremely relaxing massage and facial. Lovely staff and pretty surroundings

Show all timings
  • Sunday08:00 AM - 08:00 PM
  • Monday06:15 AM - 10:00 PM
  • Tuesday06:15 AM - 10:00 PM
  • wednesday06:15 AM - 10:00 PM
  • Thursday06:15 AM - 10:00 PM
  • Friday06:15 AM - 10:00 PM
  • Saturday08:00 AM - 08:00 PM

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