Imagine Health Club & Spa

Alright place, not ideal if you want to relax.

Had the PERFECT experience here. Some people are hard to please, but if you’re the average human being, looking to de-stress, ignore all other reviews. Honestly, it’s chilled out, clean, covid-secure, warm and welcoming. Special thanks to Vimbai, who treated me to a lovely hot stone massage. She was amazing and professional and I’m so grateful for her! Can’t wait to come back and highly recommend! (Also, if you can’t get through phone, maybe the team are busy, so email them, they got back to me.)

Would definitely recommend to come here and get yourself a treatment. The spa is great!

AVOID! Horrible customer service. I had booked a spa day for a specific day, only to then receive an email saying that they had overbooked (their fault, as the website calendar showed as available). This took two days to resolve as I kept trying to call back but no one was picking up. When I finally got through, I agreed to move to a different day even though this was very inconvenien for me. Then, on the day pf the appointment we called ahead to inform them that there was severe travel disruption as the tube line got suspended. We arrived only some 15m late, but the staff refused to see us... They were extremely uncooperative - I had prepaid for the service, but they wouldn't consider any other options, like pushing back, moving date or even doing the treatment when it would eat into our time (!). I am extemeely disappointed by the venue's hypocrisy, as I had agreed to move my appontment (which I had to do due to an error on their part), but they then refused to show any flexibility whatsoever when there were circumstances outside of our control. I've used so many beauty parlours and spas before and have never experience such poor customer service. Have told everyone I know to avoid this place.

Had an extremely relaxing massage and facial. Lovely staff and pretty surroundings