HSBC edinburgh

I think more people having a positive experience need to write down reviews and not only the ones having a negative one. I just went into the branch this morning and a gentleman at reception helped me almost straightaway. I explained to him the issue I had with one of my accounts and he gave me an answer in the next 2 minutes. Although my case might not be a complicated one still indicates the speed and willingness of staff to assist you. Apologies I didn't keep the gentleman's name but thank you!

I would like to compliment Lewis Craghill for his excellent support, as he fully understood my situation and did an amazing job, solving the situation in the best possible way.

Went to open an account, the person at the reception was condescending and rude. After I decided to just walk away, she wouldn’t even let me stay at the counter while I was putting all the paperwork back into my backpack.

Very friendly customer service experience :) and super helpful!

No appointment system. Extremely slow service. Wasting customer time.

After some initial difficulties I could finally open a bank account. Despite the fact that I had to visit the branch for 3 times all the staff members were very friendly (shoutout to Rachel my advisor). The online banking is very smooth and haven't had a problem yet, so I'd recommend the HSBC (for the records, I'm a postgrad student from the EU).

Terrible customer service. Either rude to everyone or racist staff

they allowed my bike to be stolen and didn’t provide the cctv footage disgraceful behaviour.

Hi, stetsern is really good at his job, He helped me in Bank card renewal and Internet banking. May be he will get his best position in future.

Absolute joke. Do not try opening an account here. I tried opening an account online and and because the website told me I have to go to a branch, I went here. First time I went here I was told to use the website even though I explained that I had already done that. The second time I was told that I was doing it wrong so I showed the person on my phone what I did and they just said I should try it again and that there is an error in the website The third time I was told to outright lie on my application and that this is the only way to open an account. I don't know which bank tells it's customer to provide false information but it certainly made me believe that I should just open an account elsewhere. This is not what I expect from any bank and especially not one as big as HSBC. I do not recommend going here. Service is horrible and they really just want you to leave and don't care about their customers.