Hp Office london

If I could give no star I would- Avoid using this company- I have spoken to the HP customer relations team that took from 7 feb 19 to 15 march 19 to get back to me with an answer to my issue with the faulty laptop they sold me. Even though I have been contacting them on a daily basis as I need the laptop for work and due to it being faulty I have not been able to work this length of time. I have contacted them via the phone, whats app technical team (that I spent all morning to find out what the issue was with the laptop)and also emailed constantly. They have now said that I will not be getting a replacement or refund due to me not contacting them within 30 days of purchasing the laptop but a repair/refurbishment to the laptop of which I do not think is fair as stated before I paid for a brand new very expensive laptop that I would have expected to last me at least 4 years without any faults, I could have paid a lot less for a repaired/refurbished laptop had I wanted a refurbished laptop. I purchased the laptop on 4th JAN 19- it was ordered to my Son's address, it was delivered to my Son's neighbour on 4th Jan 19, my Son collected it from his Neighbour on 9th Jan 19 as he was away from home for a week. I complained to HP 1st on 6th Feb 19. I made the point to them that because it was bought online that infact the 30 days would start after I had received the item Under Consumer Contract Regulations. (Consumer rights Act 2015). HP customer relations totally disagreed and said they are keeping the timeline of the 30 days from purchasing the item. Which is unfair as how would I know if the item was defective if I had not received it and so unable to use it? It is also unfair because the laptop was faulty and so the Sale of Goods Act should apply, which says that the product should be as described, fit for purpose and of reasonable quality. Last a reasonable length of time and that the key, if nebulous, time limit.a reasonable length of time that the laptop should last. I have evidence of all calls, emails and whats app.

Stinks, technical support is shocking, just like to waste time, google/youtube and solve it yourself like i did. Wanted me to spend money on a recovery cd, fixed myself for $0

Hp Office