Howdens – Southall london

I wasn't expecting this price, it doesn't match with the quality. I have another quote which is just £550 more from a local German Kitchen supplier for a big size kitchen. Probably better option for rentals but not for myself.

Fantastic service. I regularly use Howdens and have always been satisfied but I wouldn't go to any other branch from now on. All the staff were friendly and helpful but a special mention to John and Richard. Tip top.

Good kitchen place. Great staff but prices are normally a bit high for the quality

THREE MONTHS AFTER SPENDING £4.5K ON A HOWDENS KITCHEN I NOTICED THE WORKTOP EDGING PEELING OFF. I contacted the manager Amit who first blamed the builder and after persistence finally decided to contact head office. Their so-called QA department concluded it was not a Quality control issue WITHOUT COMING TO SEE THE WORKTOP IN PERSON - CAN YOU BELIEVE IT? The manager wanted to give £100 and give the same worktops without accepting responsibility. Completely ignoring the fact I will have to pay for new tiles and costs to replace the worktop + tiles, never mind the inconvenience of it all. KEEP AWAY FROM THIS UNPROFESSIONAL COMPANY. BUY FROM A COMPANY WHERE YOU ARE DIRECTLY PURCHASING AND NOT THROUGH A BUILDERS ACCOUNT, BECAUSE THEY USE THIS AS AN EXCUSE SO YOU HAVE ZERO RIGHTS AS A CUSTOMER WHEN THINGS GO WRONG!! ALSO THE SO CALLED DISCOUNTS ARE ALL FAKE. THEY BUMP THE PRICES UP ARTIFICIALLY AND THEN YOUR BUILDER MAKES A CUT. HAD TWO COMPLETELY DIFFERENT QUOTES FROM TWO BRANCHES. We also had other issues along the way – they had measured the kitchen incorrectly causing issues in the fitting and the door of the washing machine opens opposite to the main cupboard door. We didn’t kick up a fuss about those as we were absolutely sick of the whole process but thought I would mention it.

Update to my previous post. I think it's only fair if issues have been addressed to update my review accordingly. After some teeth-gnashing, a few conversations with my builder and revisit the branch to chat with the manager, both damaged units have been replaced. I'm now more than satisfied with my kitchen and my confidence in Howdens has almost been restored. Perhaps Quality Assurance would benefit from a more customer friendly approach than the current 'close the door on any issue and leave the branch to sort it out' approach. Particularly painful when this was nothing other than a QA problem. Anyhow, it's all sorted now. Definitely recommend the branch, not so sure about Head Office.

Great management

Great place for kitchens and doors etc. Good staff and services

Good kitchen unit products. Got everything that a professional kitchen fitter look for. Parking not a problem

Fantastic speedy service, Thankyou Vimol.

Great service and staff very helpful. Covid-19 precautions in place