If I could rate it a zero I would! We had 4 rooms booked here and on arrival the front desk was fine in greeting us. Just before 7 a staff member came upstairs and asked us to pay whenever we’re ready which we were fine with. Unfortunately there was later confusion with payment and a different member of staff came upstairs (I believe his name was Diogo), demanding we paid now or he would phone the police. He asked us to turn off the music which we did and to close our hotel rooms that were propped open with suitcases. We were in the middle of getting ready but said to him calmly yes that’s fine one moment, which he then kept interrupting saying no no no now in a very aggressive manner. He then stormed off for a couple of seconds to then turn around and kick both suitcases to close the doors. To cut a long story short we were then turned away when trying to pay, treated in an unprofessional manner, our belongings were kicked, the police were rang over this bizarre incident and we were kicked out of the hotel. I will be taking this further with the company as a whole. Disgraceful!!