hmv liverpool

Bought a pair of in ear headphones. There were some on display but this is locked. Took it home and found that it is really difficult to take the frame off the wire (to make more lightweight). Decided to take back following day with receipt only to be told that because the package was open I could not have a refund. Manager said "this is why the have them out". There was no opportunity for me to try them because they were locked behind plastic. She also said that the refund policy was up on the wall (photo attached) but funny enough it is NOT on the receipt and no-one pointed out the sign at time of purchase. You'll see from my pic that there are a lot of things on the wall to distract from seeing the policy. The headphones were £49, so not inexpensive. It felt like they make it as difficult as possible to see the refund policy. Poor experience. I will say that the member of staff who helped the day before was really nice mannered.

Excellent got some real bargains and fantastic choice and collectors items loved it.Love HMV

Staff are incredibly friendly and helpful. Great selection of stuff. Some brilliant offers on too.

Staff very helpful and attentive. Service was quick and answered any questions we had. I also got a service with a smile. Well done.

Smaller store with fewer items. It's worth checking the bargain bin, some good finds.

Love hmv

I loved shopping here for my best films. Whenever I couldn't find something a very helpful kind lady named Laura found what I wanted. I was always pleased with the services here. There were other helpful staff too friendly and politeness. It's nice to be treated with kindness. So I have happy experiences with HMV.

Helpful and knowledgeable staff and a fantastic selection of vinyl (and loads of other stuff too of course)! The Liverpool store is relocating soon and will be closed while they're moving. Between June and July 2021 it'll be a good idea to check if they're open before visiting.

Great shop, everything you could want for media and entertainment would recommend this shop to anyone. The staff are very helpful and polite also.

Good selection of vinyl. DVDs and Blu-ray upstairs which is much quieter then downstairs. Friendly staff