Avoid this place! They give you vans that breakdown and then give you a replacement that is too smal
Avoid this place! They give you vans that breakdown and then give you a replacement that is too small so had to wait in total over 3 hours with a full load of stuff as we were moving. In the end we did get the replacement van with the correct size. With a cat travelling it wasn’t good at all! The manager was very unhelpful and rude on the phone and also when dropping the van back. He laughed at me when I explained how long we had to wait for a replacement van and I explained that other rental companies wouldn’t act like rude or unhelpful. He’s reply well next time you go to them places. He wouldn’t refund me nor part refund me. In the end. I left and wrote to hertz head office. Where they gave me a full refund and ensured me my complaint would be taken further. If you’re looking for a rental place in oxford. Use Entreprise I’ve used them once before great service good choice of vehicles. Hertz oxford AVOID!!!