Hertz edinburgh

Another experience with Hertz and again easy and faultless. They sure make it easier for customers yet maintain good relationships. I'm delighted and I will be back. Professional and stress less service. Thank you!

The line for normal service was painfully slow - I'd estimate on the range of 2+ hours to get to the gate. However, the Gold desk was absolutely fantastic, and took great care of us. No wait at all. My advice: make sure you sign up for Hertz Gold before making your reservation, and associate your reservation with your gold number when you make it. Hertz had the best price for the vehicle we wanted, along with great advice, and no issues on either pickup or return.

I really couldn't understand the 1* rating...I had a fabulous experience with Hertz...yes I had to wait for some time but I had the option to choose any car from any other rental company...I didn't because Hertz's rate was the cheapest among all even with Super Cover with 0 excess...and Hertz doesn't charge at the time of reservation so I was free to skip queue and opt for any other rental...all other rental counters were nearly empty...moreover you can opt for Hertz Gold membership and skip queue at no extra cost...all other rentals asked for my card details to book... i was all cars are maximum 3 years old...mine was a 6 month old car driven only 5734 miles...clean car with Hertz Connect with unlimited international calls and data...return was done in one minute...though I took 5 minutes to unload my luggage...although I was scared about booking a car from Hertz reading the reviews I am so happy that i opted for the best...my rental was charged after I returned the car...

Hertz UK at Edinburgh airport have an absolutely shocking attitude. Rippoff on charges . Cannot be contacted. 5 complaints lodged. ...2 case numbers. ..2 case managers and still no one has made contact with me.

We arrived to pick up a previously reserved rental and our attendant told us we should upgrade to another newer mid size vehicle, a Kia Stinger. We were resistant to this but he insisted and we foolishly agreed. He told us that we would be more comfortable and have no problem with a GPS rather than google maps while in the Highlands. Both were wrong as the car was almost twice as long as any other car we met on the road. Our original reservation was for a smaller car. It caused us to be nervous on any narrow road (which almost all roads are narrow). And google maps works fine in the Highland region we visited. If he had not pressured us into changing cars at the last second, we would have been much better off. Do not trust the attendants.

Getting to their office is quite easy from the airport terminal and transport hub. Staff were friendly and they seem to have a good selection of vehicles. Downside would be limited opening hours for an airport location, and returning the car was not clear. You have to take the first right when entering the rental village and Hertz is at the end

Avoid, Avoid, Avoid. We rented a car from here recently and paid the £200 deposit. The guy behind the counter said that if we found any damage which wasn't on the initial report that we should raise this when we returned. When we inspected the car we found additional damage to one of the alloys so took photos with time stamps with proof. We returned the car two days later where no one was at the checkout and needed to catch out flight. we were told by another checkout to leave them in the key box. We returned home to an email saying that additional damage to the alloys and that it would cost us the deposit amount (Funny that). We have tried in vein to contact someone about getting out money back and have sent photos without a reply from anyone. This company is an absolute joke and a con and would suggest that everyone stays well clear unless you want the same thing to happen to you. **Update** Just received another email from them saying that we caused the damage when you can clearly see from the before and after report that was done the same damage which has been filled with a silver paint before we left the yard and after we have returned the car with the same paint on the alloys (Laughable). See photos in the attached of the evidence. Honestly.... laughable.

Hertz Rental is fraud! Avoid at all cost!!! AVOID Hertz Rental at all cost. If you rent a Car from them, they will raise false damage claims against you. We rented a car from them and not a damage was caused by us. We are being asked to pay almost £500 for nothing. This Company needs investigated for fraudulent practices! Beware and be warned!

Ok, renting with Hertz was difficult and annoying on our trip from Inverness to Edinburgh. The platform was glitchy, it didn’t show closed locations where we planned to drop off, and the pick-up was late from the airport. The opening hours are short. However!! The staff we interacted with at the Edinburgh airport location directly were so kind and helpful. David in particular tracked down our lost property and made it his mission to get it back to us securely to London. He went above and beyond into his personal time and effort to make this happen when he really didn’t have to. From the bottom of my heart, THANK YOU David! You, along with the colleague who helped us with Ubers and the central location closure, deserve either a promotion, job offer at a leading competitor, or both!

So after a very bad experience we had with EASIRENT.COM, booking with them just to see that we need to pay £1500 deposit and actually losing £100 for cancelling the booking, those guys from Hertz saved our day, the customer service was 5 out of 5, we also received a sweet discount totally unexpected, and they were totally professionals. With regrets, I can't remember their names, but for saving our day and the holiday, Hertz will always be our first choice from now on. Well done guys👏👏👏