Heni Nails(Toni & Guy) oxford

Heni always does a wonderful job! Hers is definitely the best place in Oxford to get your nails done. She's also incredibly kind and polite. You couldn't have a better experience!

Terrible nail technician. I went for a simple manicure and polish - £25 which is double what I pay in London. I asked for shorter nails but she cut them down to the quick - and not even an even length. After she had filed my nails there were still lots of rough edges. I asked her to use a finer file and she didn't have one. I asked her to cut off some more dead skin around a nail and she refused saying it wasn't part of the manicure. She didn't seem to understand that I expect a professional finish for £25. My nails looked like I'd done them myself, badly. I reluctantly paid £18 just for the manicure, it certainly wasn't worth paying extra for the polish as it'd have just looked worse, with polish on top of a shoddy manicure. Edit November 2018 after the reply from Heni: Heni, you are lying when you say you didn't refuse to remove more dead skin. You are lying when you say I complained about the nail shape. I wasn't having a 'bad day' until I met you and had a crap manicure. No other colleagues or customers were involved - another lie. I simply paid you and walked out. What a piece of work you are. To anyone considering a high price manicure here, I strongly advise you to look at the photo I posted and go elsewhere.

Heni is always polite and runs a very professional appointment system. She is an absolute delight to converse with and her nail work is flawless. I run my own business and I really recognise good customer service.

I always go to heni nails and get my nails done there because she is great. It is very hard to find the person who does really well for nail care (which is like cutting cuticle, reshaping the nails) around here so I'm glad that I found her near where I live. She is also very polite to the customer, and with great service, it is worth it to go there if you want to get proper nail care. But I always have a problem with the Toni and Guy's reception. I usually call directly to heni for booking an appointment but sometimes she doesn't answer so I had to call Toni and Guy's number to make an appointment. I don't know why but they are just very rude for no reason. The attitude is just bad and sounds like they don't want me to book an appointment. I go hani nails every 3weeks or so, I would say that I am regular customer but this is quite bagging me since I came to this salon for the first time. Maybe because I just do my nails, not my hair or whatever the reason? I don't really know, I go there only for my nails. (Because of the first impression of this salon its really bad so why would I go to cut my hair there anyway?) Its a shame that they have great serves but they don't respect the customer. I'm hoping that this would change something and I don 't have to worry about searching new nail salon.

I had my hair cut on the spare of the moment. Being greeted as I walked into the salon, I had a cut and finish with Louise. I have received nothing but compliments about my new hairstyle. Thank you Louise, I think this is the best my hair has ever looked. A great salon and atmosphere.

Beautiful nails done today by Heni, my nails were a poor state from visiting a different salon before but Heni made sure to deliver excellent service to perfect my nails. Thank you so much!

Really great experience with Spa pedicure and polishing! Thank you very much!

I have been having my nails done by Heni for almost a year now ( ever 3 weeks ) and can strongly recommend her to anyone who wants a perfect and professional manicure , the service is excellent and Heni is full of wonderful ideas if you won't your nails a little bit different,

Surprised by how disappointing my experience with this salon was, especially after reading all of this great reviews and paying £31 for 'Gel polish'. I went there about month and a half ago, so I hope things have changed, or maybe it was just me that seemed like a poor inexperienced in such procedures student, hence not the target costumer. I rarely write bad review about anything, but I want to warn anyone, who could go into this salon with high expectations and as exited as me to treat themselves, but get disappointed instead. I called to say i am stuck in traffic and will be late for my appointment for 'shape and gel manicure'. I arrived 10 min later, which meant I had 50 min for the whole procedure. I asked for natural color with a simple single black dot on 4 nails, I was told that as I was late there is no time for this and I just need to pick colors. I was guilty of being late and I tried to choose something, as fast as possible. I read amazing things about the service and was surprise, when all of the attempts I made to have a conversation where painfully unsuccessful. I did not expect to have deep debate about politics or was aiming to talk about the weather, but was asking for an experienced opinion on the colors I was trying to choose as fast as possible - if she thinks they go together or if they will look good if they are matte, etc.. No answer was giver to me, but a silent nod. - After 35 min of complete science my nails where done - 15 MIN BEFORE the end of my appointment! I was upset as there was obviously time for doing what I actually wanted, but the girl just did not feel like doing four simple black dots on natural beige color polish, and moreover did not contributed in anyway with figuring out what do on the spot. Then she rushed the whole process and finished with more then enough time to do what i wanted not once, but twice! - The shaping was goo, but my nails where not cleaned properly after, so in the end the polish was uneven, as it was put over dust left from my nails and my old polish (which is also extremely unhygienic). - This was not GEL POLISH - this was SHELLAC - the difference is that shellac is thinner, less layers are put and it is not as strong, long lasting and the color is not as vivid. It got chipped in less then a week (even though I was quite careful with it) and when I went to another place I was explained that this is not gel. Moreover, all of the polishes I chose seemed old, she had to turn around the bottle to get something out and the consistency was way more thick then It usually is, so the polish was not only uneven, but you could clearly see the trace of the brush.