Haven Medical Centre derby

This was my first visit and after reading other reviews I was a little nervous but I couldn't have been more wrong. Dr Singh was lovely. She was empathetic, caring, thorough and totally professional. I would be very pleased if I could see this doctor every time I needed one. The reception staff were also very helpful, over and above. A great practice, better than mine.

Appalling service from this surgery. It now takes nearly a week for repeat prescription to be done instead of 48 hours

Doctors surgery where the doctors don't care about there patience.if you want a appointment you got to wait a week even if your on deaths door no duty of care tell u to ring up for appointment. And when you do there is no appointments to offer you at all.say ring up at 11am in the morning and they can give you a point mentioned this is not so .even the doctors refuse to see you for two minutes can understand why so many people go to hospital a +e .has doctors don't care and haven got the time to see u and this is on going .no appointments end up in hospital via ambulance if you live that long doctors need a pay reduction at this surgery has they ain't got any compassion for patience and no duty of care via staff or doctors wouldn't register to this surgery to anybody or recommend. Doctors tell u it's important to make appointment to see you then they can't even give you a appointment. No patient confidentiality.receptionist. has access to your personal information. What happen to patient confidentially. By the time you get to see a doctor you could be deceased.

Doctors are really understanding and helpful. Receptionists always try their best to help, phone lines are busy but they are at any GP surgery

Fantastic reception staff, they always offer a solution either with an appointment or a telephone call from the doctor.

I've just had a telephone call 3.32pm 4/1/22 with a receptionist and she couldn't be more helpful. I've got dyslexia, I Carnt remember her name what a pleasant lady, she helped me sort my meds for the heart attack I had just before Christmas no complaints today, the stress must be enormous their under bless you guys!

Very poor services. Hardly ever answer the phone. Doctors seem to rather want to only guess your symptoms instead of letting you speak and then give you prescriptions for their assumptions and you have to keep going back because nothings been resolved and they wonder why. They say call at 8am for appointments when you do they have none so call the next day or say call at 11am and when you do they say call at 8am...

Ive been a patient at this surgery since i was a small boy. I am sad to say that the way its run now compared to how it was is disgusting. service is terrible receptionists are rude short and think they are doctors demanding to know what the problem is. (if i could give 0 stars i would have) I was once told i wont get an appointment if i dont tell her what the problem was, it was personal i said and was only given an appointment when i threatened to take further action and she slammed phone down on me. Its sad that this surgerys service has hit such a decline there are a few good staff members there and thats why i stay, i hope things improve, we cant blame covid for everything and i feel the doctors should be more readily available for face to face appointments which they are paid to do.this review is not to name and shame but hopefully kickstart an improvement.

1 particular Dr is rude but couldn't come to me direct heard him bad mouth me as I was around corner. Place is dirty and rooms are not kept clean at all. Find help elsewhere

Absolutely apauling very very very rude no manners had the doctors put phone down on us in middle of a call, you can never get any one to answer the phone we are now looking for another doctors to move to they want closing down completely or getting rid of all staff and doctors ,put someone else in that care for you with kindness and polite to you a doctor last week told me to put volterol in my bum what is going on