Harwood Medical Centre bolton

Terrible service... How can they still be allowed to operate. Refusing to prescribe more expensive tablets even when they work. Good luck getting to see a doctor.

The receptionist on the phone basically plays god and not a kind one. Hardwood would be much healthier without her withholding their doctors. I only wish I could give less than 1 star.

Apparently the practice nurses at this establishment are more qualified to decide whether you need to be referred for plastic surgery than the consultants at A and E. ????

The doctors on the whole are good at this practice when you can get to see one However it's some of the backroom staff who really let this practice down They are rude, arrogant and abusive but if you retaliate they suddenly switch to victim mode and accuse you of being the aggressor There are a few of them who need to realise that parents are not trash and you speak as you want to be spoken too Not even medically trained just officer staff with an ego

Rang up at 5:00 pm yesterday and was told to ring them this morning so ive Just rang to book an appointment as im very Ill and it actually hurts to move and breathe and I was told I would get a phone call later on this afternoon , so I'm just going to turn up and see what happens

great service I missed my appointment due to poor phone reception. I messaged doctor back requesting more information. The doctor returned my call and reassured me with addition detail. very impressive service, above and beyond.

I contacted the surgery online yesterday due to ongoing health difficulties. Today I received a text asking me to call the surgery to make an appt. I did this today - the person who answered had a very unhelpful tone of voice - I was left on the phone for over a minute whilst she discussed with her colleagues the pretzels they have just had! I then heard this person say to a colleague "what should I do with him"?!! Even better, I was told I would have to ring back tomorrow morning to get an appointment!! The absolute definition of dreadful and uncaring customer service. UPDATE: I received a phonecall from a very pleasant and helpful member of staff regarding the issues I'd had earlier in the day. This has now all been resolved and I'm really impressed with the swift response and help provided.

Very clean place, very polite, helpful and knowledgeable staff

Been trying for nearly 4days to get through!! Totally feel like giving up, even tryed at 6pm Monday, number one in the que for nearly 30mins before I hung up and cryed myself sleep! It's a near impossibility to get through

Very happy with the service provided at Harwood Medical Centre. Each time I’ve had contact with them the Doctors, health care assistants, physiotherapist and reception staff have been extremely knowledgeable, polite, helpful and caring. Wonderful service.